One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.

This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace. From handling complaints and breaki...

For courses in Hospitality Marketing, Tourism Marketing, Restaurant Marketing, or Hotel Marketing. Marketing for Hospitality and Tourism, 8e is the definitive source for hospitality marketing courses. Taking an integrative approach, this highly visual, four-color book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a glob...

Learn C# with Beginning C# Object-Oriented Programming and you'll be thinking about program design in the right way from day one. Whether you want to work with .NET for the web or desktop, or for Windows 8 on any device, Dan Clark's accessible, quick-paced guide will give you the foundation you need for a successful future in C# programming. In this book you will: Master the fundamentals of object-oriented programming Work through a case study to see how C# and OOP work in a real-world applic...

HSK Standard course 1 workbook bevat oefeningen voor elk van de 15 lessen in het leerboek, één HSK niveau 1 proeftoets en één inleiding tot de HSK niveau 1 toets. Door dit boek te gebruiken, kunnen cursisten de kennis verwerven die nodig is voor de HSK niveau 1 toets en een beter begrip krijgen van de toets zelf. Het boek is geïllustreerd met foto's die overeenkomen met de stijl van de toets en is in kleur afgedrukt.

De luistergedeelten in het boek zijn voorzien van audio-opnamen, die k...

Study smarter and stay on top of your discrete mathematics course with the bestselling Schaum's Outline-now with the NEW Schaum's app and website! Schaum's Outline of Discrete Mathematics, Fourth Edition is the go-to study guide for more than 115,000 math majors and first- and second-year university students taking basic computer science courses. With an outline format that facilitates quick and easy review, Schaum's Outline of Discrete Mathematics, Fourth Edition helps you understand basic c...

Klein's Organic Chemistry, Global Edition is not merely a compilation of principles, but rather, it is a disciplined method of thought and analysis. Success in organic chemistry requires mastery in two core aspects: fundamental concepts and the skills needed to apply those concepts and solve problems. This book employs a skills-based approach to bridge the gap between theory and practice.

It provides extensive coverage of the principles and helps students become proficient at approaching new ...

Salary surveys worldwide regularly place software architect in the top 10 best jobs, yet no real guide exists to help developers become architects. Until now. This book provides the first comprehensive overview of software architecture's many aspects.

Aspiring and existing architects alike will examine architectural characteristics, architectural patterns, component determination, diagramming and presenting architecture, evolutionary architecture, and many other topics. Mark Richards and Neal...

The first two editions of Concise Chemical Thermodynamics proved to be a very popular introduction to a subject many undergraduate students perceive to be difficult due to the underlying mathematics. With its concise explanations and clear examples, the text has for the past 40 years clarified for countless students one of the most complicated branches of science. Following in the tradition of its predecessors, this Third Edition continues to offer a practical, example-based exploration of a ...

The tenth edition of Quantitative Chemical Analysis continues to set the standard for learning analytical chemistry with distinguished writing, the most up-to-date content, and now the acclaimed Achieve program, supporting exceptional problem-solving practice. New author Charles Lucy joins Dan Harris, infusing additional subject expertise and classroom experience into this edition.

Macmillan’s new online learning platform, Achieve is the culmination of years of development work put toward c...

The 9th edition of the Collins COBUILD Advanced Learner's Dictionary has been revised and updated to include detailed coverage of today's English in a clear, attractive format. Ideal for upper intermediate and advanced learners of English, this dictionary covers all the words, phrases and idioms that students need to master in order to speak and write effective English. Thousands of updated examples taken from the 4.5- billion word Collins Corpus, show learners how the words are used in authe...