With the arrival of Agile, DevOps and Scrum, Test automation can no longer be ignored as a means of testing faster and better. Where manual software testing used to be the basis for the test professional, this is shifting. Automated testing is of such importance and should be seen as a fundamental skill of every testing professional.

This course gives you an overview of the most important developments in the field of test automation. You will learn what the most important varieties are in too...

Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4).This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Pra...

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable.

This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those...

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM...

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, an...

ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules.

This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and suppor...