Summary Naast de ITIL® 4 Foundation Courseware – Nederlands (978 940 180 460 8) raden wij u aan om de overweging te maken de volgende publicatie aan te schaffen: ITIL®4 – Pocket Guide (ISBN: 978 940 180 442 4). ITIL®4 – Pocket Guide sluit aan op ITIL® 4 Foundation Courseware – Nederlands.

Deze cursus is ontwikkeld om uw ITIL® 4 basisvaardigheid te ontwikkelen waardoor u een nieuwe kijk krijgt op IT Service Management through a Service Value System (SVS).

ITIL® 4 leert u wat ...

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...

This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN.

All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insig...

Met het boek ‘Testen ontleed – kwaliteit nastreven met gezond verstand’ biedt Nick Hesselink een moderne en praktijkgerichte benadering van softwaretesten en kwaliteitsbeheer. Hij laat zien dat foutloze software een illusie is, maar dat samenwerking en gezond verstand de sleutel vormen tot succesvolle projecten.

Testen ontleed benadrukt dat testen niet alleen een taak voor testers is, maar een gedeelde verantwoordelijkheid van elke rol binnen het proces. Door duidelijke communicatie en ...

Geen bedrijf is in staat om goed te kunnen functioneren zonder ICT. Veel bedrijven ontwikkelen hun applicaties en programma’s zelf, andere bedrijven besteden deze werkzaamheden (deels) uit. In beide gevallen is het goed functioneren van programmatuur voor het bedrijfsproces van cruciaal belang.

Goed functioneren is synoniem voor goed testen. Slechte programmatuur gaat ten koste van de kwaliteit en het verstoort en belemmert de gewenste bedrijfs-voering. Het soepel implementeren van (nieuwe...

This management guide offers an introduction to the IT Capability Maturity Framework™ (IT-CMF™), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently,...

This pocket guide to Scrum is the one book for everyone who wants to learn or re-learn about Scrum. The book describes the framework as it was designed and intended, with a strong focus on the purpose to the rules and adding an historical perspective to Scrum and the Agile movement.

Several elements that were described in the first edition of Scrum - A Pocket Guide (2013) were later added to the official Scrum Guide. The most noticeable ones are the Scrum Values (2016) and the description of ...

Besides the MSP 5th® Edition Foundation Courseware - English publication you are advised to obtain the corresponding publication Managing Successful Programmes 5th edition (ISBN: 9780113316762). This 5th edition will help current and aspiring programme managers, and many other roles, to design, plan, lead and deliver their programmes and thus help organizations be successful. Programme management is recognized as an approach that brings together multiple projects and other work associated wi...