Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the sce...

This textbook is aimed at the majority of students, who need to quickly acquire a concise overview of soil science. Many current soil science textbooks still cater for a traditional student market where students embark on three years study in a narrow discipline. The growth in modular degree schemes has meant that soil science is now often taught as self-standing unit as part of broad based degree program.

Students pursuing this type of course are increasingly reluctant to purchase expensive ...

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the syst...

In A Sicilian Romance (1790) Ann Radcliffe began to forge the unique mixture of the psychology of terror and poetic description that would make her the great exemplar of the Gothic novel, and the idol of the Romantics. This early novel explores the cavernous landscapes and labyrinthine passages of Sicily's castles and convents to reveal the shameful secrets of its all-powerful aristocracy.

Introducing Judaism is the ideal starting point for students beginning their studies of this fascinating religion. Eliezer Segal takes a historical approach, focusing on religious aspects of Judaism, and introducing themes as they emerge from authentic Jewish documents. Students will gain an understanding of how Judaism is lived by its adherents and the historical and geographical diversity of Jewish beliefs and practices.

The book has a clear and accessible structure. Part One presents the h...

An interesting and accessible introduction to ethical issues raised by various forms of human use of animals. This textbook avoids moral lecturing and presents a range of ethical viewpoints without defending or applying any specific stance. Readers are encouraged and provoked to reflect for themselves, and to sharpen their own points of view regarding the ethical limits on our use of animals.

They will also gain further understanding of the views held by other people. Early chapters of this i...

A Reader in the Anthropology of Religion is a collection of some of the most significant classic and contemporary writings in the field. Updated in its second edition, this volume examines numerous aspects of religion in a diversity of cultures and expands upon the idea of what we mean by 'religion', linking it to some of the broader questions of culture and politics. Collects classic and contemporary articles from the major thinkers in both North American and British anthropology Emphasizes ...

An intuitive, yet precise introduction to probability theory, stochastic processes, statistical inference, and probabilistic models used in science, engineering, economics, and related fields. This is the currently used textbook for "Probabilistic Systems Analysis," an introductory probability course at the Massachusetts Institute of Technology, attended by a large number of undergraduate and graduate students.

The book covers the fundamentals of probability theory (probabilistic models, disc...

Whether we grow up with one, two, or several languages during our early years of life, many of us will learn a second, foreign, or heritage language in later years. The field of Second language acquisition (SLA, for short) investigates the human capacity to learn additional languages in late childhood, adolescence, or adulthood, after the first language --in the case of monolinguals-- or languages --in the case of bilinguals-- have already been acquired. Understanding Second Language Acquisit...

The Fontana History of Chemistry, which draws extensively on both the author’s own original research and that of other scholars world wide, is conceived as a work of synthesis. Nothing like it has been attempted in decades. Beginning with the first tentative chemical explorations where primitive technology and techniques were deployed, Dr Brock proceeds via the alchemists’ futile, but frequently profitable, efforts to turn lead into gold to recount the emergence of the modern discipline o...