THE LIFE-CHANGING BESTSELLER - OVER 1.5 MILLION COPIES SOLD'A deeply compassionate guide to self-care - simple and profound' Sir Kenneth Branagh'If you want to free yourself from anxiety and stress, and feel truly at ease with yourself, then read this book' Ruby WaxAuthoritative, beautifully written and much-loved by its readers, Mindfulness: A practical guide to finding peace in a frantic world has become a word-of-mouth bestseller and global phenomenon. It reveals a set of simple yet powerf...

Telephone Business biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Logistics: Principles and Practice is a general introduction to logistics. The specialized field of logistics is growing fast. Fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

This book reflects the wide-spread belief that the twenty-first century is evolving in a significantly different way to the twentieth, which witnessed the advance of human rationality and technological progress, including urbanisation, and called into question the public and cultural significance of religion. In this century, by contrast, religion, faith communities and spiritual values have returned to the centre of public life, especially public policy, governance, and social identity. Rapi...

This thought-provoking work presents Confucianism as a living ethical tradition with contemporary relevance. While acknowledged as one of the world's most influential philosophies, Confucianism's significance is too often consigned to a historical or solely East Asian context. Discussing both the strengths and weaknesses of Confucian ethics, the volume's contributors reflect on what this tradition offers that we cannot readily learn from other systems of ethics. Developing Confucian ethical i...

A unique introduction to the design, analysis, and presentation of scientific projects, this is an essential textbook for undergraduate majors in science and mathematics. The textbook gives an overview of the main methods used in scientific research, including hypothesis testing, the measurement of functional relationships, and observational research. It describes important features of experimental design, such as the control of errors, instrument calibration, data analysis, laboratory safety...

"Learning Teaching" has been one of the most successful guides to English since it was first published in 1994. Its no-nonsense approach has made it a superb teaching textbook for initial training courses, and also an essential handbook for practising ELT teachers. The third edition has been extensively revised and restructured to take recent developments in ELT into account and now includes a DVD featuring a full lesson being taught as well as demonstrations of practical teaching techniques.

George Bernard Shaw's witty comedy of manners, Pygmalion includes an introduction by Nicholas Grene in Penguin Classics. Pygmalion both delighted and scandalized its first audiences in 1914. A brilliantly witty reworking of the classical tale of the sculptor Pygmalion, who falls in love with his perfect female statue, it is also a barbed attack on the British class system and a statement of Shaw's feminist views.

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...