De Key bij Telephone Business. Deze leerstof biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Dive into a groundbreaking resource that equips healthcare professionals, Enterprise Architects, and IT decision-makers with the essential tools to enhance patient care and streamline operations within hospitals of all sizes and locales. In an era of Digital Transformation, this guide is your compass.

Introducing the ZiRA Hospital Reference Architecture in English, a pioneering open-source solution developed by healthcare experts, for healthcare experts. Building upon the foundation of the re...

In Game Changer, Koen Timmers shows how education, technology and climate action can change the world. How do they interact with each other, and above all: how do they contribute to global solutions for young people worldwide? From the refugee camps in Kakuma in Kenya, to the Microsoft headquarters in Seattle or the school desks in Malawi. From Charlize Theron to Trevor Noah, from NASA to LEGO, from CNN to BBC: where Koen Timmers speaks, people listen carefully. Dr Jane Goodall and Princess E...

Are you a professional often involved with brands and their visual communication, but not really a designer? Do you want to better understand how brands communicate? Do you often need to advise or manage designers? Or would you like to start as a designer yourself? This book aims to bridge the gap between business and creativity in visual communication.

To eliminate the noise in visual communication as much as possible, we provide managers and graphic designers a common language to communicat...

The Secret Is in the Numbers

There’s a common belief in the hospitality industry that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. This idea is just a myth—one you can bust wide open with this book. Having confidence and knowledge around the financials is the key to a successful hotel career and—to a very large extent—your own personal prosperity.

This book is about the business of hotels. It's writt...

We will spend up to 120,000 hours at work in our lifetimes.

But how do we best use those hours? And how do we adapt to today's working world?

'Life has questions. They have answers' New York Times

From the #1 New York Times bestselling authors of Designing Your Life

With this innovative and deeply empowering book, all of us can find answers to these challenging questions. It offers a fresh understanding of the politics and psychology of work and, by sharing the 'design thinking' principles th...

'Claire North brings a powerful, fresh and unflinching voice to ancient myth - darkly fascinating, raw and breathtaking' Jennifer Saint, author of Sunday Times bestseller Ariadne***A Sunday Times Historical Fiction Book of the Year***This is the story of Penelope of Ithaca, famed wife of Odysseus, as it has never been told before. Beyond Ithaca's shores, the whims of gods dictate the wars of men. But on the isle, it is the choices of the abandoned women - and their goddesses - that will chang...