The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. This latest edition of Hotel Front Office Management continues to encourage students to take an active role in a...

This book builds theoretical statistics from the first principles of probability theory. Starting from the basics of probability, the authors develop the theory of statistical inference using techniques, definitions, and concepts that are statistical and are natural extensions and consequences of previous concepts. Intended for first-year graduate students, this book can be used for students majoring in statistics who have a solid mathematics background.

It can also be used in a way that stre...

FOREWORD BY PATRICK LENCIONI, BESTSELLING AUTHOR OF THE FIVE DYSFUNCTIONS OF A TEAM. Emotional Intelligence 2.0 is a book with a single purpose--increasing your EQ. Here's what people are saying about it: "Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way." --THE DALAI LAMA "A fast read with compelling anecdotes and good context in which to understand and improve." --NEWSWEEK "Gives abundant, practical findings ...

rade is a cornerstone concept in economics worldwide. This updated second edition of the essential graduate textbook in international trade brings readers to the forefront of knowledge in the field and prepares students to undertake their own research. In Advanced International Trade, Robert Feenstra integrates the most current theoretical approaches with empirical evidence, and these materials are supplemented in each chapter by theoretical and empirical exercises.

Feenstra explores a wealth...

The popular RCMII methodology has been around since the late '90s, but it was what professionals call a consequence-based approach. This work represents a revision to that bestselling work, by John Moubray, with more modern thinking, an emphasis on a risk-based methodology, and alignment with International ISO standards (55000 and 31000). The result is a more holistic, integrated, and rigorous way for developing asset care and risk-mitigating strategies for physical assets. Since the release ...

Superconnectors are a new category of tradespeople born out of the social media era. They are highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. They don't just meet people for business-card collection's sake; they understand the power of relationship-building, problem-solve by connecting the dots at high levels, and purposefully cause different worlds and communities to interact with the intention of creating mutual v...

Learn from a rich compilation of case studies presenting key themes predicting future trends, illuminating issues that can be applied to practice, and providing a means for understanding important problems with greater clarity.

Objective Proficiency Second edition provides official preparation for the revised 2013 Cambridge English: Proficiency exam, also known as Certificate of Proficiency in English (CPE). A variety of challenging, lively topics provide thorough training in exam skills and high-level language development. Each unit contains three double-page lessons ensuring flexibility, even pacing and progress.

This motivating material is also suitable for high-level students keen to improve their general Englis...

Comprehensively covers new and existing methods for the design and analysis of composites structures with damage present Provides efficient and accurate approaches for analysing structures with holes and impact damageIntroduces a new methodology for fatigue analysis of compositesProvides design guidelines, and step by step descriptions of how to apply the methods, along with evaluation of their accuracy and applicabilityIncludes problems and exercisesAccompanied by a website hosting lecture s...

Praise for The Motive WHY SO MANY LEADERS ABDICATE THEIR MOST IMPORTANT RESPONSIBILITIES "The Motive rocked me to my core. A gift for any aspiring CEO, or current one. I wish Pat Lencioni had written this 30 years ago!"

?Jason McCann, CEO, Varidesk "This may be Pat's best work of fiction yet. His characters are human, and the plot twists and turns kept surprising me. And of course, the lesson about our motives is critical for anyone who leads or wants to lead."

?Elizabeth Bryant, ch...