What if your customer experience could do more than delight — what if it could change behavior, fuel loyalty, and accelerate your sustainability goals? Consumers want to make better choices — but too often, businesses make it hard. That’s where customer experience comes in.

This book shows you how to design CX that makes sustainable behavior the easy, obvious and rewarding choice. Build on interviews with 12 leaders in the field, guided by Kyden’s practical method for Sustainable Expe...

Strategic HRM in Action brings strategic HRM theory to life through four engaging case studies, showcasing the practical application of HR systems in real-world settings. The authors illustrate how business strategy - whether cost-centric, product-centric, customer-centric, or agile - shapes the development of HR practices. The book demonstrates how aligning HR with stratgeic goals enhances organizational performance and drives long-term success.

Blending theory, scientific research, and rea...

Unlock the secrets to successful investor pitching. In the competitive world of startups and entrepreneurship, a powerful pitch can be the difference between securing the funding that propels your business and being overlooked. This book is your ultimate guide to mastering the art of the pitch, providing you with the tools and insights to turn ideas into investments and offer a glimpse into the methods used by investors.

Drawing from real-life case studies of entrepreneurs who have successfu...

This book is the result of forty years of collaboration between the University Foundation for Development Cooperation (USOS) at the University of Antwerp and its partner institutes in the Global South. The book seeks to formulate some answers to the devastating effects of climate change, biodiversity loss, extractivism, social exclusion and growing inequalities by highlighting the lives, practices and struggles of local and indigenous communities, and from disciplines as varied as design scie...

SDN, NFV, and QoE: Foundations of Modern Networking is a comprehensive and unified survey of modern networking technology and applications for today's technical professionals, business professionals, and students. Using the same teaching approach that has earned him 13 "Computer Science Textbook of the Year" Awards, Dr. Stallings imparts a thorough understanding of SDN technology: how it works, how it is deployed, and how enterprises of all sizes can use it to deliver superior Quality of Serv...