De Key bij Telephone Business. Deze leerstof biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

The task of ending famine in India was taken up by many at the beginning of the twentieth century. Only decades earlier, famine in India had been believed to be a necessary evil. Now it was the reason for the increasing activities of doctors, nutritionists, social reformers, agricultural experts, missionaries, anti-colonial activists and colonial administrators, all involved in temporary relief and finding permanent solutions to famine.

Parvin Etesami (1907-1941) is among the few Persian female poets, who has gained nationwide popularity, while her authorship was disbelieved. She is celebrated in a plethora of publications every year in Iran and beyond. Etesami is the only female poet who has remained part of the daily lives of people in her society for about a century. Her poetry appears in school curricula both before and after the Revolution of 1979. People use her poetry on social media, particularly in critical times. I...

Dive into a groundbreaking resource that equips healthcare professionals, Enterprise Architects, and IT decision-makers with the essential tools to enhance patient care and streamline operations within hospitals of all sizes and locales. In an era of Digital Transformation, this guide is your compass.

Introducing the ZiRA Hospital Reference Architecture in English, a pioneering open-source solution developed by healthcare experts, for healthcare experts. Building upon the foundation of the re...

In Game Changer, Koen Timmers shows how education, technology and climate action can change the world. How do they interact with each other, and above all: how do they contribute to global solutions for young people worldwide? From the refugee camps in Kakuma in Kenya, to the Microsoft headquarters in Seattle or the school desks in Malawi. From Charlize Theron to Trevor Noah, from NASA to LEGO, from CNN to BBC: where Koen Timmers speaks, people listen carefully. Dr Jane Goodall and Princess E...

Are you a professional often involved with brands and their visual communication, but not really a designer? Do you want to better understand how brands communicate? Do you often need to advise or manage designers? Or would you like to start as a designer yourself? This book aims to bridge the gap between business and creativity in visual communication.

To eliminate the noise in visual communication as much as possible, we provide managers and graphic designers a common language to communicat...

Ship recycling is a crucial aspect of the shipping industry, and it is important that shipowners and crew understand the process thoroughly. Not only is it a legal obligation to dispose of a ship responsibly, but it also plays a significant role in the protection of the environment and the safety of workers involved in the process.

This comprehensive ship recycling guide is designed to equip shipowners and crew with the necessary knowledge to ensure a safe and sustainable recycling process wh...