Praktische grammatica Engels is een leer- en oefenboek waarin de basisgrammatica van het Engels op een overzichtelijke manier wordt aangeboden en uitgelegd.

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations.

The final part of the book addresses the issue of performance management and service strategy. Ba...