Wil jij meer afspraken met potentiële klanten, maar vind je het spannend om een bedrijf zomaar ‘koud’ te bellen? Hoe weet je wat je moet zeggen? Hoe klink je overtuigend? Wat nou als ze niet leuk reageren of zelfs boos worden? Of je nu voor het eerst gaat bellen of al meer ervaring hebt, dit boek helpt jou om meer afspraken te maken.

Stel dat je precies weet wat je moet zeggen, vind je het dan nog steeds spannend? Michelle leert je hoe je de juiste vragen stelt door oprecht geïnteressee...

The gripping and extraordinarily moving new novel from the internationally bestselling Celeste Ng.

Discover the critical art of rethinking: how questioning your opinions can position you for excellence at work and wisdom in life

Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, the most crucial skill may be the ability to rethink and unlearn. Recent global and political changes have forced many of us to re-evaluate our opinions and decisions. Yet we often still favour the comfort of conviction over the discomfort of doubt, and prefer opinions ...

Essential Cell Biology features lively, clear writing paired with exceptional illustrations and Dynamic Figures in the Norton Illumine Ebook, making it the ideal textbook for a first course in cell biology. The Sixth Edition incorporates new research throughout, highlighting emerging research areas like COVID-19. Check Your Understanding questions with rich answer-specific feedback throughout each chapter in the Illumine Ebook allow students to assess their reading comprehension, while Smartw...

A best-practice guide to teaching in the further education and skills sector, and in professional organizational learning contexts, this volume examines the key concepts underpinning effective teaching and learning.

This text explores best practice approaches to undertaking enquiry into learning and teaching in higher education for staff from all academic disciplines.

Using the author's latest research this book emphasises how an educator's investigation of children's perspectives and feelings can actually make teaching more effective for a range of purposes - as well as potentially more fulfilling for the teacher.

An invaluable introduction for designers and creatives on how to create digital interfaces for users.

Covering both qualitative and quantitative methods, this is a new edition of the essential companion for human and physical geography students. The book has 8 brand new chapters and brings greater diversity of positionality and perspective to the volume.

Cahier d'activités dans la collection En contact, méthode de français langue étrangère (FLE), pour grands adolescents et adultes, niveaux A1/A2.

Se préparer à une communication immédiate

En contact est une méthode de français pour adultes et grands adolescents sur 2 niveaux:

En contact niveau débutant A1/A2

En contact niveau intermédiaire B1

Son parcours clair et balisé permet d'acquérir rapidement et concrétement les outils d'une communication simple et authentique.

Elle perme...