Mapped to the 2018 NMC Standards, this book introduces TNAs to the theory and practice of effective communication. Building confidence in communicating across different settings and with diverse patients, families, carers and the MDT, the book uses case studies and activities to help TNAs develop their own unique voice.

Your essential teaching companion that offers a broad understanding of psychology and how ideas from psychological theory and research can be relevant to any classroom.

This text is an introduction to learning and teaching in the post compulsory sector, going further than other texts in its exploration of the sector.

This reader-friendly and accessible text introduces 50 assessment approaches for use and adaptation in any learning environment.

Enhance your productivity at work with “Visual Working,” the follow-up to the successful “Visual Thinking” and “Visual Doing.”

This practical workbook shows you how to use drawing as a fun and effective way to communicate at work. It provides simple steps to incorporate business drawing into your daily routine so that you can express ideas with images as easily as with words.

Discover the Five Visual Thinking Types and use practical tips to improve collaboration and communication...

A tale about strategy done differently

The One-Hour Strategy follows Martin, the new sales team lead at Waters & Flows, which attracted him because of their unique way of doing strategy. We shadow Martin as he onboards with his new colleagues, who walk him through each aspect of their One-Hour Strategy, answering his questions and addressing his reservations. Along the way, Martin learns:

• Why employees at every level in the firm should be involved in strategy

• How strategic competence ...

You can find many different books on Lean Manufacturing or Six Sigma. This book is different because it addresses the relation between Lean and other improvement methods that have been proven to be successful over the past decades, such as TQM, Kaizen, TPM and Six Sigma. These methods, tools and techniques have been united in the ‘Continuous Improvement Maturity Model’ (CIMMTM).

CIMM is an open standard and is maintained by the ‘Lean Six Sigma Academy’ (LSSA).

The framework describe...

The Business Object Modelling (BOM) workbook treats the approach used to create and manage the BIAN Reference Data Architecture for the Financial Industry. It treats the added value this model can provide for the Financial Industry and its service providers.

However, the applicability of the approach used by BIAN to create and manage its Reference Data Architecture, and the added value of such “enterprise data model”, is not limited to BIAN and the financial industry. The workbook treats...

NOT FOR HR

This book is about action. We talk enough about diversity and inclusion, but how do you step-by-step progress towards a sustainably diverse and inclusive organization? What do you do at each moment to get everyone on board? Perfect for beginners, but certainly also for advanced individuals who will gain a clear understanding of the stages of inclusion, whom you need, and what you should do in each phase to create an inclusive organizational culture.

Concrete answers to the above (...