An Introduction to Intercultural Communication prepares students to successfully navigate our increasingly interconnected global community by introducing essential communication skills and concepts. In the latest Eleventh Edition, best-selling author Fred E. Jandt offers unique insights into intercultural communication, at home and abroad, through a focus on history, culture, and popular media.

A step-by-step guide to understanding the concepts of research and gathering data to writing it all up and sharing knowledge, this book enables readers to learn the research process with confidence, build practical knowledge, and make the necessary connections between research and professional practice.

Agenda setting, practical guide to a popular new interview technique from a world class name in the field. It is the first step-by-step introduction to Dyadic interviews from the perspective of both the interviewer and the interviewee.

The Concerns Based Adoption Model (CBAM), edited by Gene E. Hall, a key originator of CBAM, uses a research-tested model to introduce students in education to ways of thinking, strategies, and steps that leaders can take to facilitate and advance change processes in their own schools.