The Concerns Based Adoption Model (CBAM), edited by Gene E. Hall, a key originator of CBAM, uses a research-tested model to introduce students in education to ways of thinking, strategies, and steps that leaders can take to facilitate and advance change processes in their own schools.

"Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.

Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a com...

This volume presents the proceedings of a landmark conference held at the Council of Europe examining three decades of crime and criminal justice statistics in Europe. Drawing together leading experts, it commemorates the publication of the sixth edition of the European Sourcebook of Crime and Criminal Justice Statistics while exploring critical developments in measuring and understanding crime across Europe since the 1990s. The book addresses key methodological challenges in comparative crim...