PMN 2.0 is the industry standard diagramming language for business process models. The meaning of the business process diagram is the same, regardless of the tool used to create it. But creating models that are correct, complete, and clear demands more than a dictionary of BPMN shapes and symbols. It also requires a methodology for translating process logic consistently into the diagram. And it requires a measure of modeling style as well, conventions that ensure that the process logic is una...

THE LIFE-CHANGING BESTSELLER - OVER 1.5 MILLION COPIES SOLD'A deeply compassionate guide to self-care - simple and profound' Sir Kenneth Branagh'If you want to free yourself from anxiety and stress, and feel truly at ease with yourself, then read this book' Ruby WaxAuthoritative, beautifully written and much-loved by its readers, Mindfulness: A practical guide to finding peace in a frantic world has become a word-of-mouth bestseller and global phenomenon. It reveals a set of simple yet powerf...

Telephone Business biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Logistics: Principles and Practice is a general introduction to logistics. The specialized field of logistics is growing fast. Fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

George Bernard Shaw's witty comedy of manners, Pygmalion includes an introduction by Nicholas Grene in Penguin Classics. Pygmalion both delighted and scandalized its first audiences in 1914. A brilliantly witty reworking of the classical tale of the sculptor Pygmalion, who falls in love with his perfect female statue, it is also a barbed attack on the British class system and a statement of Shaw's feminist views.

Business valuation is one of the toughest classes in any business curriculum. Breaking down business valuation methods into easy-to-digest parts, this self-teaching guide provides various skills you need to determine a company's worth. It offers insight from both buyers' and sellers' points of view and provides examples and exercises.

This remarkably broad and informative book offers an introduction to and overview of World Literature. Tracing the term from its earliest roots and situating it within a number of relevant contexts from postcolonialism to postmodernism, Theo Dhaen examines: the return of the term "world literature" and its changing meaning Goethes concept of Weltliteratur and how this relates to current debatestheories and theorists who have had an impact on world literaturenon-canonical and less-known litera...

This new edition of Karen O'Reilly's popular Ethnographic Methods provides a comprehensive and accessible introduction to the technical, practical and philosophical issues that arise when employing traditional and innovative research methods in relation to human agents. Using a wide range of case studies and source material to illustrate the dilemmas and resolutions that an ethnographic researcher may encounter, this textbook guides the reader from the initial design and planning stages throu...

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...