Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

Custom publication for University of Amsterdam course 'Introduction to Communication Science: Global and Comparative Perspectives' (774110002Y).

A comprehensive introduction to Transactional Analysis theory, practice and evidence-base. It provides a step by step manual to the competencies and skills needed across the therapy process, and a guide to working with a variety of client issues.

Written by an expert team and praised for its refreshing approach, this essential text offers a critical, holistic understanding of strategy theory and practice.

How will businesses use quantum technology in the future? What problems will a quantum computer solve? How long will it take before these devices become commercially relevant?

With the first generation of quantum computers on the horizon, understanding their impact is more relevant than ever. Luckily, you don’t need a physics degree to understand the functionality of these computers – just like you don’t need to know how a transistor works to excel in conventional it.

This book is the...

In 2014, the global market leader in advanced chipmaking machines ASML joined forces with NWO, AMOLF, the University of Amsterdam, and Vrije Universiteit to establish a new research institute in the Netherlands: the Advanced Research Center for Nanolithography (ARCNL). ARCNL represents a unique form of public-private collaboration in science, aligned with a political climate that actively encouraged partnerships between academia and industry. How did this collaboration come into being, and ho...

This book takes a deep dive into visual design structures, focusing on the timeless principles of movement, space, and composition. While design tools and technologies continue to change, these core principles remain just as important. Written in a clear and engaging style, it’s perfect for students looking to build their foundation in design, and also a great resource for professionals who want to revisit or sharpen their skills.

The book goes beyond the basics of design, introducing fresh...

The overall objective of this second edition is to reaffirm that data management is an exciting and valuable capability - one that deserves dedicated time and effort. Building on the foundation of the first edition, this updated version introduces new chapters, fresh insights, and additional interviews with practitioners to reflect the evolving landscape of the field.

More specifically, the book now aims to:

1. Provide an enriched introduction to data management, combining core concepts with ...