Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: • Why customer experience is so important in ...

Een gezonde leefstijl speelt een steeds grotere rol bij het voorkomen en beheersen van ziekten. Dit vraagt om een verschuiving in de zorg: van ziekte en behandeling naar gezondheid en preventie. Verpleegkundigen hebben hierin een essentiële taak als gezondheidsbevorderaars. Bevorderen van gezondheid en gezond gedrag biedt de kennis en handvatten om deze rol effectief te vervullen.

Deze vernieuwde editie biedt een praktijkgerichte introductie in gezondheidsvoorlichting en ziektepreventie. De ...

Master business modeling and analysis techniques with Microsoft Excel 2019, and transform data into bottom-line results. Written by award-winning educator Wayne Winston, this hands-on, scenario-focused guide shows you how to use the latest Excel tools to integrate data from multiple tables–and how to effectively build a relational data source inside an Excel workbook.

The classic guide to how computers work, updated with new chapters and interactive graphics

"For me, Code was a revelation. It was the first book about programming that spoke to me. It started with a story, and it built up, layer by layer, analogy by analogy, until I understood not just the Code, but the System. Code is a book that is as much about Systems Thinking and abstractions as it is about code and programming. Code teaches us how many unseen layers there are between the computer syst...

A major new history of Saudi Arabia, from its eighteenth-century origins to the present day

A human history of one of the planet’s most iconic lakes, and the civilizations that surrounded its shores

A book about teams to help teams become more positive, united and connected.

Worldwide bestseller -- the author of The Energy Bus and The Power of Positive Leadership shares the proven principles and practices that build great teams - and provides practical tools to help teams overcome negativity and enhance their culture, communication, connection, commitment and performance.

Jon Gordon doesn't just research the keys to great teams, he has personally worked with some of the most successful t...

Praise for The Motive WHY SO MANY LEADERS ABDICATE THEIR MOST IMPORTANT RESPONSIBILITIES "The Motive rocked me to my core. A gift for any aspiring CEO, or current one. I wish Pat Lencioni had written this 30 years ago!"

?Jason McCann, CEO, Varidesk "This may be Pat's best work of fiction yet. His characters are human, and the plot twists and turns kept surprising me. And of course, the lesson about our motives is critical for anyone who leads or wants to lead."

?Elizabeth Bryant, ch...

The 162nd edition of the most famous sports book in the world – published every year since 1864 – contains some of the finest sports writing of the year and covers cricket from all over the globe, making it the cricketers' bible worldwide.