Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

Discover the skills and insights you need to accurately and efficiently interpret data, improving your influence and decision-making at work

From the author of The Almighty Dollar comes this urgent and illuminating exploration of the rapidly changing global green economy, lifting the lid on what it means for us all.

A FINANCIAL TIMES BOOK OF THE YEARAN AMAZON BEST BOOK OF THE YEAR SO FAR FOR 2024LONGLISTED FOR THE NATIONAL BOOK AWARD FOR NONFICTION, AND THE FT BUSINESS BOOK OF THE YEAR AWARDThe trillion-dollar battle for the resources to power our future. Oil and gas defined the twentieth century.

How will businesses use quantum technology in the future? What problems will a quantum computer solve? How long will it take before these devices become commercially relevant?

With the first generation of quantum computers on the horizon, understanding their impact is more relevant than ever. Luckily, you don’t need a physics degree to understand the functionality of these computers – just like you don’t need to know how a transistor works to excel in conventional it.

This book is the...

Six years of ERI Sector Plan Law Research in Utrecht: Cross-pollination through collaboration is a volume created to showcase and celebrate the work accomplished under the Utrecht Law Sector Plan. Since the start of the first Sector Plan Law in September 2019, researchers have engaged in innovative research and intensive collaboration on socially relevant topics. The research has focused on two main themes: Institutions for Conflict Resolution and Empirical Legal Research. These two themes ha...

The many preserved collections of student notes from the early modern period – ranging from neatly maintained notebooks to barely legible scribbles crammed between lines of printed text – hold considerable but largely untapped potential as an historical source. At the same time, the analysis of these notes poses significant challenges for scholars. This book aims to be a concise and accessible companion for scholars interested in engaging with this young and burgeoning research field. Wri...

A major new history of Saudi Arabia, from its eighteenth-century origins to the present day