This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different w...

If you want to accelerate your business and career and stand out like a tall giraffe surrounded by tiny field mice, now is the time to get serious and get going.

In this book, high performance expert Paul Rulkens offers the best ideas, insights and techniques to get everything you can out of everything you have -- from business growth to maximizing your own performance.

In 'The Power of Preeminence' you will learn the critical skills and inside secrets to:

- Focus on the few things necessary...

This second European edition of this classic textbook brings the exceptional introduction to organizational behaviour written by the masters of the subject, and adapts it to meet the needs of students studying in Europe today. Fully updated and revised, this adaptation continues the tradition of making current, relevant research come alive for students, while maintaining its hallmark features - clear writing style, cutting-edge content and compelling pedagogy. This new edition offers real-lif...

Na Chinees is Spaans de meest gesproken moedertaal ter wereld, en de vraag naar cursussen Spaans is al jaren groeiende. Veel cursisten hebben hierbij behoefte aan taalhandelingen die ze direct toe kunnen passen. De communicatieve methode Start.es voorziet hierin.

Start.es is een methode Spaans voor blended learning. Met Start.es 2 werkt de cursist van het reeds behaalde A1-niveau naar niveau A2 van het Europees Referentiekader (ERK), aan de hand van thema's als culturele verschillen, liefdesr...

The Hollandsche Schouwburg is a former theatre in Amsterdam where, during the Nazi occupation of the Netherlands, tens of thousands of Jews were assembled before being deported to transit and concentration camps. Before the war, the theatre had been an example of Jewish integration in the Netherlands, and after the war it became a memorial for the Jewish victims of Nazi persecution. This book is the first international publication to address all the historical aspects of the site, putting it ...

In 1884 an obscure British soldier, having finished his tour of duty in India, decided to make a detour on his trip home in order to spend three months crossing Persia unaccompanied except for the local muleteers. Among his accoutrements he packed a small leather-bound sketchbook in which he not only wrote a journal but in which he also added accomplished and charming water-colour illustrations. The authors' introduction contextualises this trip made in 1884 against the background of Persiana...

This book is an introduction to Intercultural Communication (IC) that takes into account the much neglected dynamic paradigm of culture in the literature. It posits that culture is not static, context is the driving force for change, and individuals can develop a multicultural mind.

It is also the first IC textbook in the field that incorporates insight from evolutionary biology and the newly emerging discipline of cultural

neurosciences. Such an interdisciplinary approach provides readers wi...

Now in its fifth edition, Economic Approaches to Organisations remains one of the few texts to emphasize the importance of economic issues and developments in the study of organisations and management. It explains in a non-technical way different economic approaches such as behavioural theory of the firm, game theory, agency theory, transaction cost economics, economics of strategy and evolutionary approaches. This latest edition is packed with practical examples from real-world companies, he...

Only a small percentage of PhD students manage to complete their PhD thesis on time. How can you plan the PhD program in such a way that you do finish within the set time period?

Project Management for PhDs shows you that you can plan a PhD program, no matter how complex and unique it is, as a project. The writing process receives special attention as it has been proven to be one of the most important factors in delayed PhD progress. This book offers a practical step-by-step plan. Using the a...

The Islands of Paros and Naxos during the Late Antique and Early Byzantine Centuries

The aim of this book is to offer a fresh approach to the history and archaeology of the Cyclades in Late Antiquity and the Byzantine Early Middle Ages in light of current archaeological investigations. It is an attempt to interpret human-environmental interaction in order to "read" the relationship between islands, settlements, landscapes and seascapes in the context of the diverse and highly interactive Medit...