Translation of the author's Business plan op 1 A4.

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: • Why customer experience is so important in ...

Discover the skills and insights you need to accurately and efficiently interpret data, improving your influence and decision-making at work

Written by an expert team and praised for its refreshing approach, this essential text offers a critical, holistic understanding of strategy theory and practice.

From the author of The Almighty Dollar comes this urgent and illuminating exploration of the rapidly changing global green economy, lifting the lid on what it means for us all.

A book about teams to help teams become more positive, united and connected.

Worldwide bestseller -- the author of The Energy Bus and The Power of Positive Leadership shares the proven principles and practices that build great teams - and provides practical tools to help teams overcome negativity and enhance their culture, communication, connection, commitment and performance.

Jon Gordon doesn't just research the keys to great teams, he has personally worked with some of the most successful t...

Een ondernemer komt bij de One Minute Manager met een probleem: ze heeft het gevoel dat ze alles zelf moet doen en niets aan haar medewerkers over kan laten. De One Minute Manager helpt haar inzien dat je je leiderschapsstijl aan kunt passen aan wat een werknemer op dat moment nodig heeft, en hoe je deze technieken kunt gebruiken om je werknemers te motiveren en uit te dagen. Zo word je een flexibele en succesvolle leidinggevende.Leiderschap en de One Minute Manager is een echte Blanchard: ee...

Tagline: Patrick Lencioni's first full-length nonfiction book. This book brings together all of the themes of Patrick Lencioni's other bestselling books into a cohesive and comprehensive exploration of organizational health - what it means for an organization to be "healthy", why it's critical for success, and how to get there.

'This is the best kind of "how-to" book. It gives you insights as well as techniques, helping you to understand how people listen, how to connect with your audience and how to be compellingly persuasive.'Simon Hayes, Chairman, Effective Image Ltd YOUR ESSENTIAL GUIDE TO BUSINESS PRESENTATIONSThe Financial Times Essential Guide to Making Business Presentations gives you the critical knowledge you need to plan, write and deliver your next presentation with maximum impact. It will also help you ...