In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ€...

This book provides a systematic and accessible introduction to the state of EU migration law in 2025. It explores (in 15 chapters) the meaning of EU legislation on migration in the light of fundamental rights and principles of Union law as explained in leading case-law of the European courts. It is particularly aimed at students, but may also be useful for practitioners, policymakers or others interested in the legal foundations of migration in Europe. Today’s Union law contains a comprehen...

This volume showcases a collection of Empirical Legal Studies (ELS) that were conducted at five universities in the Netherlands as part of the Law Sector Plan in the period between 2019 and 2025. The contributions to this volume use both quantitative and qualitative research methods to study the effects of court decisions and legislation in various fields of law, including civil law, criminal law, administrative law and EU law. Based on these contributions, this volume examines how ELS resear...

This book celebrates the career of Jeanne Gaakeer, professor emerita of legal theory, with a focus on narrative jurisprudence and Law and Humanities. The centerpiece of this volume is Jeanne Gaakeer’s farewell lecture in which she puts forward a compelling argument for the need to view law hermeneutically. This is not merely a theoretical proposition, hermeneutics is also a practical need of the art of judging. A narrative understanding of judicial practices is crucial to bring justice to p...

WINNER OF THE WOMEN'S PRIZE 2025SHORTLISTED FOR THE BOOKER PRIZE 2024SHORTLISTED FOR THE DYLAN THOMAS PRIZE 2025LONGLISTED FOR THE WINGATE PRIZE 2025An exhilarating tale of twisted desire, histories and homes, and the unexpected shape of revenge - for readers of Patricia Highsmith, Sarah Waters and Ian McEwan's Atonement. It is fifteen years after the Second World War, and Isabel has built herself a solitary life of discipline and strict routine in her late mother's country home, with not a f...

The #1 best-selling guide to business valuation, newly updated and revised Valuation, University Edition, Eighth Edition: Measuring and Managing the Value of Companies is filled with the expert guidance from McKinsey & Company that students and professors have come to rely on for more than 30 years. Now in it’s eighth edition, this volume continues to help professors and students around the world gain a deep understanding of valuation and help their companies create, manage, and maximize ec...

The sixth edition of this popular book has been written to help international students succeed in writing essays and reports for their English-language academic courses. Thoroughly revised and updated in a streamlined format, it is designed to let readers find the support they need easily, both in the classroom and for self-study.