Our world is changing fast. Global events are occurring more often and have a bigger impact on societies and economies than ever before. The current (business) environment shows that things have in order to guarantee meaningful lives for future generations. In the past, securing social and environmental stability was regarded as the sole responsibility of the government and non-profit organisations. Businesses, on the other hand, had only one objective: maximising shareholder value. However, ...

Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do many companies adopt new sales or enabling technologies, yet fail to see the expected increase in turnover or customer satisfaction? And why do customers expect more from your company despite your yearly innovations?

The answer is both complicated and simple. It’s complicated because it requires changing outdated thinking and processes. However, it becomes simple to understand the customer when you th...

Imagine yourself fresh out of high school, ready to tackle the challenges and adventures that await at university. From navigating the stress of academic demands to forging meaningful friendships, the transition can be daunting. But beyond the pursuit of a degree lies a deeper journey—one of emotional growth, social connection, and personal discovery.

Written by the Department of Social, Cultural, and Student Oriented Services (DSCS) and its visionary team, this book is a testament to years...

The pace at which media changes and new technologies are developed is unprecedented. Attempting to keep up with these evolutions, international and supranational organisations adopt legislative and non-legislative documents in order to clarify the roles, obligations and rights of governments, private actors and citizens. This codex offers students and practitioners an overview of the most relevant legislation and policy documents that have been adopted by the United Nations, the Council of Eu...