Ontdek de kracht van gastheerschap, benut de kracht van je Mood Makers.

Gastheerschap en gastvrijheid is een thema binnen veel dienstverlenende organisaties: het leidt tot loyale klanten, tevreden medewerkers en een hoger rendement. Organisaties zoeken naar manieren om gastheerschap (verder) te ontwikkelen.

In dienstverlenende organisaties is iedereen gastheer (m/v) van de organisatie. Mood Makers zijn medewerkers die daarin uitblinken: zij geven gasten een welkom gevoel en spelen in op hun b...

Prepare future managers with an understanding of HR skills. Managing Human Resources gives future managers a solid business understanding of human resource management skills. The approach used in this text makes human resources relevant to anyone who has to deal with HR issues in the workplace, even those who do not hold the title of manager.

The Eighth Edition is updated to include new introductory vignettes, new case studies, and a focus on emerging trends in HR. Pearson MyLab Management (R...

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.

This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace. From handling complaints and breaki...

Beschrijving

eentalige methode zakelijk Nederlands

nadruk op mondelinge communicatie en lezen

doel: kennismaking met zakelijk Nederlands

The Essence of Gastronomy: Understanding the Flavor of Foods and Beverages presents a new comprehensive and unifying theory on flavor, which answers ancient questions and offers new opportunities for solving food-related issues. It presents gastronomy as a holistic concept, focusing not only on the food and its composition but also on the human who eats it. This book defines gastronomy as the science of flavor and tasting, where flavor is a broadly interpreted objective characteristic that re...