El manual más usado en todo el mundo actualizado para ser aún más flexible y completo

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Nueva edición de Aula internacional: un manual compacto (Libro del alumno, Cuaderno de ejercicios y resumen gramatical en un mismo volumen) actualizado gracias a la revisión de usuarios de todo el mundo

Conserva sus rasgos distintivos: uso intuitivo; propuestas efectivas y motivadoras, y un

Se amplía la sección Explorar y reflexionar, con nuevas actividades de observación de la le...

In dit boek staat de relevantie van onderzoek voor de praktijk centraal. Op overzichtelijke en concrete wijze wordt uitgelegd wat onderzoek inhoudt. Praktijkgericht onderzoek; opzetten, uitvoeren, analyseren en rapporteren doorloopt de vijf fasen uit de cyclus voor praktijkgericht onderzoek.

De eerste fase behelst een probleemanalyse waarin de probleemdefinitie van de studie wordt opgesteld. Hierin worden het doel en de centrale vraagstelling van de studie bepaald in overleg met de betrokken ...

In 2014 verscheen het eerste boek in de serie 'Climbing the Mountain' en in 2017 verscheen de vertaling naar het Nederlands. Inmiddels zijn in deze serie meer dan 35.000 exemplaren verkocht en heeft het velen geholpen bij het ontwikkelen van een continue verbeterorganisatie en het oplossen van problemen. Voor u ligt de geheel herziene druk van de Green Belt, opgebouwd volgens de laatste versie van het CIMM-raamwerk en de LSSA skill set (v3.2).

Green Belts werken enerzijds aan het verbeteren v...

There have been two main traditions of writing on ethics in the Islamic tradition, one philosophical and related to the works of Aristotle and other Greek philosophers, represented by thinkers such as Avicenna, and one theological, represented by such figures as the famous theologian al-Qadi Abd al-Jabbar. Some later scholars attempted to combine those two traditions. For the most part, however, the views of the jurists have been ignored.

Abdulaziz Sachedina herecalls attention to this third ...

Interest in international law has increased greatly over the past decade, largely because of its central place in discussions such as the Iraq War and Guantanamo, the World Trade Organisation, the anti-capitalist movement, the Kyoto Convention on climate change, and the apparent failure of the international system to deal with the situations in Palestine and Darfur, and the plights of refugees and illegal immigrants around the world. This Very Short Introduction explains what international la...

Sociology: a global introduction represents a uniquely co-ordinated and complete learning resource for sociology students worldwide. International in outlook and culturally wide-ranging, it also reminds us that sociology is valuable. Unrivalled in breadth, it is a text of passion and sophistication helping you become an active, connected and critical learner.

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations.

The final part of the book addresses the issue of performance management and service strategy. Ba...

A must read for any HR executive. This research-based competency model is particularly compelling because it is informed by the perspective of non-HR executives and stakeholders.

Location-based Services (LBSs) are mobile services for providing information that has been created, compiled, selected or filtered under consideration of the users' current locations or those of other persons or mobile devices. Typical examples are restaurant finders, buddy trackers, navigation services or applications in the areas of mobile marketing and mobile gaming. The attractiveness of LBSs is due to the fact that users are not required to enter location information manually but are aut...

Written by one of the world's leading international lawyers, this is the new and updated edition of Jan Klabbers' landmark textbook. International law can be defined as 'the rules governing the legal relationship between nations and states', but in reality it is much more complex, with political, diplomatic and socio-economic factors shaping the law and its application. This refreshingly clear, concise textbook encourages students to view international law as a dynamic system of organising th...