A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an int...

Getting to Know ArcGIS for Desktop, Fourth Edition, is a comprehensive introduction to the features and tools of ArcGIS for Desktop. Through hands-on exercises, readers will discover, use, make, and share maps with meaningful content. The fourth edition includes new exercises on map sharing and georeferencing, new datasets and scenarios, and an introduction to ArcGIS Pro, a powerful new part of ArcGIS for Desktop.

The Integrated Chinese Volume 3 Textbook is designed to cover the first semester of study at the college level. Learners develop real-life communicative skills as they discuss topics related to everyday life and learn useful grammatical structures presented alongside clear, jargon-free explanations. Two review lessons are included for cumulative practice. In Volume 3, both simplified and traditional characters are shown side-by-side.

The Volume 3 Textbook is also available as a fully integrat...

Be guided and inspired by the world's greatest artists with this creative set of oracle cards.

Teaching Grammar: From Rules to Reasons is a book which outlines an alternative approach to teaching grammar in the language classroom. It explores what speakers and writers of English do with grammar, and how language students can be guided to discover what they mean.This book comprises of lesson materials, systematic lesson procedures, discovery techniques and explores replication activities that can be incorporated into a syllabus and used as demonstration lessons. Teaching Grammar: From R...

PRODUCTS THAT FLOW is an unusual book about common things that surround us every day. Fast-moving consumer goods, such as food, packaging, disposables, fashion, cheap gifts and gadgets. How can we deal with this huge amount of products in a more sustainable way? Our main challenge is to slow down and make our products last longer. Then we have to organize the flow and design our products in such a way that they can be easily transported and recycled or to render it harmless.

This book offers ...

Welcome in a new era! Robotization strikes hard: the entire job market will be on fire soon. The key to durable employability is developing one’s creativity. This book explains straight forward how to do so. And, good to know: it’s loved for it’s entertaining tone of voice.

Scientists say half the work we do could soon be done by robots. The other half of our labor is changing rapidly. All this makes durable employability the number one challenge for employers and employees. Creativity ...

The Lost Industrial Revolution is a revisionist, well researched book, to the point of being the definitive account of the roots of the Industrial Period that began with Ctesibius in 270 B.C. at the onset of the Hellenistic Period.

This publication will arouse new interest in Classic studies and provide a new starting point for a new reassessment of waves of technological development that until now leave few ties between the mechanical genius of Ctesibius and the renaissance of his basic mech...