Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.”

XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains t...

This book talks about how to exploit business and service design techniques for business advantage in the financial sector. It does so, not through the theory but rather through how to deal with the enduring business issues and by addressing practical problems. The business issues that banks are using this new technology to address are long lasting. Hence the need to look at:

• how banks exploit the opportunities created by this new technology and

• how the banks will function differently.

These business issues are faced by both established banks and the relatively new Fintech sector. Fintechs have the advantage of being end-to-end designed from the outset but do not have the brand or depth of data available to established playe...

"Besides this Data Management Fundamentals (DMF) CDMP exam preparation book, you are advised to obtain the publication the Data Management courseware based on CDMP Fundamentals - Revised edition () for your preparation for your Certified Data Management Professional (CDMP) certification. This CDMP certification based on the DAMA DMBok (Data Management Body of Knowledge) is a globally recognized credential that validates the knowledge and skills required in the field of data management. This e...

"More than 100,000 organizations throughout the European Union have to comply with the NIS2 Directive. Is your organization one of them? If so, what do you need to do to become compliant? Two questions that are easy to ask, but the answers are never as straightforward. With 46 articles, 144 provisions, and over 140 references to other documents, the NIS2 is anything but easy to read, let alone interpret.

This book provides an answer to your questions in a straightforward, easy-to-understand w...

As projects become increasingly technically complex and global, involving more functions, products, geographies, and stakeholders, Project Planning is more critical than ever as a key success factor. This is because Project Planning is essential not only to ensure timely deliveries but also to build trust among all project stakeholders. Expertise in this field has become an important criterion for customers and sponsors when selecting their suppliers.

Having a standard for Project Planning al...

This management guide offers an introduction to the IT Capability Maturity Framework™ (IT-CMF™), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently,...

Besides the PRINCE2® 2017 Edition Practitioner Courseware - English (ISBN: 978 94 018 0225 3) publication you are advised to obtain the publication Managing Successful Projects with PRINCE2® 2017 Edition (ISBN: 978 01 133 1533 8). PRINCE2® Practitioner Certifications is suitable for individuals wanting to demonstrate they have achieved sufficient understanding of how to apply and tailor the PRINCE2 method in a given scenario. Changing business practices, the introduction of new technologie...

This pocket guide to Scrum is the one book for everyone who wants to learn or re-learn about Scrum. The book describes the framework as it was designed and intended, with a strong focus on the purpose to the rules and adding an historical perspective to Scrum and the Agile movement.

Several elements that were described in the first edition of Scrum - A Pocket Guide (2013) were later added to the official Scrum Guide. The most noticeable ones are the Scrum Values (2016) and the description of ...