In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...

This book reflects the wide-spread belief that the twenty-first century is evolving in a significantly different way to the twentieth, which witnessed the advance of human rationality and technological progress, including urbanisation, and called into question the public and cultural significance of religion. In this century, by contrast, religion, faith communities and spiritual values have returned to the centre of public life, especially public policy, governance, and social identity. Rapi...

Now in its fourth edition 'Tyldesley and Grieve's Muscles, Nerves and Movement' has established itself as the leading textbook for the study of movement by occupational therapists. The book provides students with a sound understanding of the way in which bones, joints, muscles and nerves allow the body to perform movement during daily activities. Early chapters provide a foundation for the study of movement, with the complexity of detail increasing as the book progresses.

Functional anatomy i...

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

"The significant problems we face cannot be solved at the same level of thinking we were at when we created them." -- Albert Einstein-- Modern business leaders are just too aware of how much the world has changed in the last decades and continues to do so. It is little wonder then that even the best of us can feel overwhelmed by the many demands we now face in our working and private lives. Summarizing the knowledge and experiences of three experts in the field, and offering practical insight...

A guide to working with evidence and knowledge in social work.

Bouwmethodiek uit de reeks Bouwmethoden behandelt de methodische aanpak om tot een functioneel verantwoorde constructie te komen.

Per gebouwdeel worden de constructieve consequenties onderzocht van de factoren die sturing geven aan het bouwtechnische ontwerp.

Nieuw in de derde druk:

- Recentere afbeeldingen

- Formule aanpassingen

- Heldere rekenvoorbeelden van windbelasting

Dit boek is nog niet in productie genomen; de verschijningsdatum is derhalve

nog niet bekend.

De kerk is de plek waar God op aarde is. De gemeenschap van de gelovigen is het lichaam van Christus in Wie we God kennen, en daar woont zijn Geest. Tegen de tendens in de hedendaagse theologie in wordt de goddelijke Geest in dit boek strikt verbonden met de kerk. Daardoor krijgen de klassieke kenmerken van de kerk hun volle gewicht: de kerk is één, heilig, katholiek en apostolisch. Daarvoor behoort zij dan ook te staan en haar samenkomen in de viering moet dat tot uitdrukking brengen. We g...

De Nederlandse Vereniging tot Ontwikkeling van het Reken-Wiskunde Onderwijs (NVORWO) heeft het initiatief genomen om het onderwerp ernstige rekenwiskunde-problemen en dyscalculie op de onderwijsagenda te zetten en stappen te ondernemen om te komen tot landelijke eenduidigheid. Het ministerie van OCW heeft in 2008 een subsidie toegekend om het protocol te ontwikkelen.

Het landelijk protocol voor leerlingen van 4 tot 12 jaar met (Ernstige) RekenWiskunde-problemen en Dyscalculie (protocol ERWD) ...