Resultaten (25)
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ASL®2 - Pocketguide
Pocketguide
2013 || Paperback || Yvette Backer e.a. || Van Haren Publishing || met inkijkexemplaar
Note: This book is available in several languages: Dutch, English.
Deze pocketguide geeft een introductie tot het framework ASL 2, een evolutionaire vernieuwing van het in 2001 geïntroduceerde en breed toegepaste ASL framework.
Naast een algemene introductie biedt deze pocketguide ook verdieping door cases. In deze cases zit een historisch perspectief met voorbeelden uit het verleden en de situatie nu, zes jaar later. Wijsheden zijn verloren gegaan en worden herontdekt maar ook nieuwe wijshede...
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Six Sigma for IT Management
a pocket guide
2016 || Paperback || Marianne Nugteren e.a. || Van Haren Publishing || met inkijkexemplaar
Six Sigma for IT Management
A POCKET GUIDE
Six Sigma is extending its influence as a process improvement method, from its traditional logistics field into other areas of the organization, Businesses will soon be asking IT departments to apply Six Sigma to IT processes as well.
'Six Sigma for IT Management - A Pocket Guide' provides succinct guidance for using the Six Sigma approach successfully in IT service organizations. It focuses on the practical implementation issues of using Six Sigma toge...
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ITIL® 2011 Edition - Das Taschenbuch
Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar
Note: This pocket book is available in several languages: English, German, Dutch.Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient.Di...
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IT Service Management Based on ITIL® 2011 Edition
Paperback || Pierre Bernard || Van Haren Publishing || met inkijkexemplaar
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...
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Service Automation Framework
for the design and delivery of automated services
Paperback || Jan Willem Middelburg || Van Haren Publishing || met inkijkexemplaar
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.
This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your...