HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

Design thinking is on the rise among managers. And for good reason: design-driven organisations have higher revenue growth, more loyal customers and a higher competitive advantage than organisations that mainly focus on control. They are promising organisations that are focused on opportunities rather than bottlenecks. But, within organisations, design thinking does not happen all by itself. After all, organisations are like living tissue, they are only partly makeable, and usually have a str...

This Naked Incident is a deep dive in search of the place that 'masculinity' holds in the lives of young people today. Alexander van der Heide and Sander Coers spoke with five peers; all assigned male at birth and all with very different experiences of masculinity and equally different gender expressions. Because what is masculinity? Where it sometimes seems that we have no more than stereotypes to resort to in our efforts to make this tangible, it turns out there are specific moments, charge...

Very Short Introductions: Brilliant, Sharp, InspiringOur self-image as moral, well-behaved creatures is dogged by scepticism, relativism, hypocrisy, and nihilism, and by the fear that in a Godless world science has unmasked us as creatures fated by our genes to be selfish and tribalistic, or competitive and aggressive. Here, Simon Blackburn tackles the major moral questions surrounding birth, death, happiness, desire, and freedom, showing us how we should think about the meaning of life, and ...

Manual of Engineering Drawing: British and International Standards, Fifth Edition chronicles ISO and British Standards in engineering drawings, providing many examples that will help readers understand how to translate engineering specifications into a visual medium. The book includes 6 introductory chapters which provide foundational theory and contextual information regarding the broader context of engineering drawing and design. The concepts enclosed will help readers gain the most out of ...

Encyclopedia of Materials: Technical Ceramics and Glasses, Two Volume Set is an essential resource guide to these incredibly important and versatile materials. The book covers everything from the types, structures, mechanics and properties of ceramics and glasses, to the testing, characterization, modeling and applications of these materials. Important recent developments are also considered, including additive manufacturing methods, polymer derived ceramics, advanced sintering/densification ...

Chemical Engineering Design: Principles, Practice and Economics of Plant and Process Design is one of the best-known and most widely adopted texts available for students of chemical engineering. The text deals with the application of chemical engineering principles to the design of chemical processes and equipment. The third edition retains its hallmark features of scope, clarity and practical emphasis, while providing the latest US codes and standards, including API, ASME and ISA design code...

With complete coverage appropriate for residents through experienced pediatric orthopaedic surgeons, Tachdjian's Pediatric Orthopaedics, 6th Edition, continues a 50-year tradition of excellence as the most comprehensive, authoritative guide to diagnosing and treating pediatric musculoskeletal disorders. Editor John Herring, MD, and experts from the Texas Scottish Rite Hospital for Children offer step-by-step instruction and detailed visual guidance on both surgical and non-surgical approaches...

Apley & Solomon's Concise System of Orthopaedics and Trauma is firmly established as the leading introductory textbook of orthopaedic practice and the principles of fracture and trauma management. Praised in previous editions for the systematic approach, balanced content and easy-to-read style, this fifth edition has been brought fully up to date under the direction of the new and distinguished authorial team, while remaining true to the teaching principles of Alan Apley and his successor Lou...

Conducted properly, information security risk assessments provide managers with the feedback needed to manage risk through the understanding of threats to corporate assets, determination of current control vulnerabilities, and appropriate safeguards selection. Performed incorrectly, they can provide the false sense of security that allows potential threats to develop into disastrous losses of proprietary information, capital, and corporate value. Picking up where its bestselling predecessors ...