Proper IT management in a contemporary business environment is of utmost importance, on an equal footing even with proper financial management and business acumen. Understanding information technology is therefore essential to all organizations. The IT Management Essentials offers a sound and structured framework for the techniques, methodologies, and activities related to IT management.

Modern information technology is more than simply high-tech and gadgetry. In the near future, professional...

We think we know services — not a day goes by without using them — until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been ‘designed’, the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail — often in unexpected ways. This book reveals the surprising design of serv...

This third edition of a three-part book on diesel engines is intended for all who work with diesel engines for maritime propulsion and power generation:

- Maritime training institutes and maritime universities

- Maintenance and reconditioning companies

- Shipping companies deep-sea, inland, towage, dredging and heavy-load cargo

- Insurance companies, classification bureaus, surveyors

- Shipping industry suppliers, suppliers of engine parts, fuel and lubricating oil

- Engine manufacturers and ...

Words play such a big role in our lives. They influence what we think and feel in the moment; an unexpected compliment cheers us up, whilst angry words can spoil our day. Words can have long term consequences; what’s being said can lead us to file for divorce, push us to go to war, give us the courage to start a new education or choose a new career path. Unlike many other things in life that we have less control over, we can choose our own words. In doing so we shape our lives, as well as t...

Value webs are networks of enterprises and end users who jointly produce things of economic value. Well known examples are Spotify and Netflix but Amazon appears also to be a network once you open it up. Value webs use innovative technology to offer valuable propositions to their customers.Value webs are, due to their complexity, difficult to understand. We present the e3value methodology to design, analyze and evaluate these value webs. Being a graphical approach, e3value can easily be under...

Leiden University was founded as an institution that would embody a particular set of academic ethics that sought to improve society through the acquisition of knowledge. In this book, author Willem Otterspeer draws on the idea of Leiden as 'a “bastion of liberty”' and proposes that concepts such as 'equilibrium' and 'scale' are key to understanding the university as an institution, ultimately showing how universities are a form of social capital, one of Western society’s answers to the...

There is little evidence of the routes connecting Amerindian communities in the Caribbean prior to and just after 1492. Uncovering possible canoe routes between these communities can help to explain the structure, capabilities, and limitations of the physical links in their social and material networks. This book evaluates how routes connecting islands indicate the structure of past inter-island networks, by using computer modeling.Computer modeling and least-cost pathway analysis is a popula...

The Handbook of Privacy Studies is the first book in the world that brings together several disciplinary perspectives on privacy, such as the legal, ethical, medical, informatics and anthropological perspective.

Privacy is in the news almost every day: mass surveillance by intelligence agencies, the use of social media data for commercial profit and political microtargeting, password hacks and identity theft, new data protection regimes, questionable reuse of medical data, and concerns about ...

Teachers’ work is influenced by teachers’ personal biographies. Key experiences in this biography give insights in teachers’ personal interpretations, which reflect what they think is “good education”. This study reports on student teachers’ and new teachers’ personal interpretations in their teaching practice, during and after an international teaching internship, and how this influences new teachers’ professional development. The international teaching experience interrupte...