Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

A leader in the field of data visualization, Stephen Few exposes the common problems in dashboard design and describes its best practices in great detail and with a multitude of examples in this updated second edition. According to the author, dashboards have become a popular means to present critical information at a glance, yet few do so effectively. He purports that when designed well, dashboards engage the power of visual perception to communicate a dense collection of information efficie...

Moving to live in a new country is an adventure equal in scope to the expeditions of great explorers. Your goal is more than just to move house, it is to move your life. The Mobile Life describes how you can plan and build a successful life for yourself (and your family) anywhere in the world. From making the decision to leave, to fitting in among new neighbours, this book describes a structured and innovative approach to relocating. Each chapter links the amazing story of Sir Ernest Shacklet...

Does working abroad appeal to you? Does it sound like a great adventure or a perfect get away from your home country? Or perhaps the opportunity to experience a new country and a new culture? Do not underestimate the situation: career hunting abroad requires more than translating your CV! Different cultures all require their own approach.

An ‘one-size-fits-all’ approach will not work. Stop sending out hundreds of more or less similar applications every week. Each job, employer and count...

An international career requires more than just the obvious CV translation. You are looking for work abroad? This pocket format guide tells you about CV writing, recruitment practice and management differences in Canada. An international team of researchers compiled all relevant information with regard to work permit, visa regulations, labour market insights and beyond. This guide also includes a few in-depth interviews with expatriates who are currently living in Canada. These interviews pro...

An international career requires more than just the obvious CV translation. You are looking for work abroad? This pocket format guide tells you about CV writing, recruitment practice and management differences in China. An international team of researchers compiled all relevant information with regard to work permit, visa regulations, labour market insights and beyond. This guide also includes a few in-depth interviews with expatriates who are currently living in China. These interviews provi...

Does working abroad appeal to you? Does it sound like a great adventure or a perfect get away from your home country? Or perhaps the opportunity to experience a new country and a new culture? Do not underestimate the situation: career hunting abroad requires more than translating your CV! Different cultures all require their own approach.

An ‘one-size-fits-all’ approach will not work. Stop sending out hundreds of more or less similar applications every week. Each job, employer and count...

Does working abroad appeal to you? Does it sound like a great adventure or a perfect get away from your home country? Or perhaps the opportunity to experience a new country and a new culture? Do not underestimate the situation: career hunting abroad requires more than translating your CV! Different cultures all require their own approach.

An ‘one-size-fits-all’ approach will not work. Stop sending out hundreds of more or less similar applications every week. Each job, employer and count...

Does working abroad appeal to you? Does it sound like a great adventure or a perfect get away from your home country? Or perhaps the opportunity to experience a new country and a new culture? Do not underestimate the situation: career hunting abroad requires more than translating your CV! Different cultures all require their own approach.

An ‘one-size-fits-all’ approach will not work. Stop sending out hundreds of more or less similar applications every week. Each job, employer and count...

Innovation is highly relevant to every organization. Yet, eighty percent of innovation projects never reach the market. Many have a false start. The Innovation Expedition is written to inspire you with practical tools on HOW to start innovation effectively. It gives you practical and visual tools.The remarkable stories of how great explorers overcame unexpected setbacks will inspire you. How Columbus discovered America, how Hillary reached the summit of Everest and how Neil Armstrong got to b...