Your phone, my life. Or, how did that phone land in your hand? is the adventurous story of how the world built and expanded its mobile networks over the past thirty years.

The author’s journey started in the USSR, Ukraine, where she, as part of a team, negotiated with the Minister of Telecommunications of a country with virtually no telecom infrastructure.

From Kiev, her work took her first to other countries in the former Eastern Bloc and then to Western Europe, Kosovo, Lebanon, Azerbaijan...

Success awaits those who can execute a powerful strategy; this book will show you how to unlock this ultimate competitive advantage

The Execution Advantage reveals the secrets of organisations that excel at strategy execution, by putting people at the heart of it.

Discover how these exceptional companies prioritise effectively, empower for action, embrace learning by doing, and successfully adapt to change. They acknowledge that humans do not always act rationally and that each organisation i...

Wist jij dat 93% van alle customer experience programma's mislukken? Lees dit boek om ervoor te zorgen dat jouw programma tot de 7% behoort die wél slaagt.

Of je nu net pas begint met CX of al een strategie hebt geïmplementeerd maar worstelt om meetbare resultaten te boeken, dit boek geeft je een bewezen recept om de grootste fouten te vermijden. De auteurs hebben die namelijk al voor je gemaakt.

Ze beschrijven 7 bewezen manieren om ervoor te zorgen dat jouw CX-programma een meetbare impact...

Engage! is the Lonely Planet for organizational change. This practical and accessible travel guide for change agents offers a unique mix of scientific and practical insights. After all, action without knowledge is reckless and knowledge without action is impactless. Engage! offers help and encouragement at every stage of the change adventure, centering on shared inspiration, co-creation, experimentation, and especially on how to quickly get down to ‘learning to learn’ together. The author...

Good mental health is the sum of adequately incorporating obvious, and less-obvious practices affecting well-being. That is what Noah Chenevert asserts in this book. Not only topics such as exercise, sleep, and nutrition, but also news, psychedelics, and sex influence our mental health in unforeseen ways.

Through thought-provoking conversations with authors, speakers, teachers, and researchers, Chenevert holds up a mirror that challenges predominant convictions and practices. Based on expert...

This book tells the unbelievable story of "Master of Disaster" Frank Krake, and his experiences after becoming the director of the struggling patio furniture giant, Unimeta. In his ambitious attempts to make the company a success, he is continuously plagued by setbacks: A firework disaster destroys the company's entire inventory when the resulting massive explosion blows the warehouse and its contents to smithereens. Resulting in the death of 23 people and the injuries of over 1,000 others, t...

Why is it that so many otherwise professional companies are struggling to identify profit and loss factors? Many of them do not know how much a client, product or service contributes and are unaware of the mechanism behind increasing costs. One could argue that it is irrelevant whether your organization is still profitable if you are clueless as to what actually makes the organization profitable or unprofitable. This is the central question in this book: couldn’t your company be more profit...

Imagine a bike that has been made from plant-based materials or reused and recy cled parts. Imagine that the material wearing from your tyres or brake pads is biodegradable. That the lubricant washing down from your chain no longer pollutes the forest you are riding through, but provides valuable nutrients for the plants in it.

You no longer discard your old bike as if it were a piece of rubbish, but return it to the manufacturer so that parts and materials can be reused to make new bikes. Or...

Design thinking is on the rise among managers. And for good reason: design-driven organisations have higher revenue growth, more loyal customers and a higher competitive advantage than organisations that mainly focus on control. They are promising organisations that are focused on opportunities rather than bottlenecks. But, within organisations, design thinking does not happen all by itself. After all, organisations are like living tissue, they are only partly makeable, and usually have a str...

'The 6 Disciplines of Leadership – How to Run Your Company like a Tight Ship' is intended for anyone starting out in general management, or aspiring to become a CEO someday. This book is a tutorial to help leaders to quickly frame complex problems. It will increase your business acumen and provide practical advice on how to handle common CEO challenges. All concepts are illustrated with real-life examples from companies such as Blackberry, IKEA, Adyen, Aetna, IBM and Just Eat Takeaway.com. ...