Manager, consultant, member of the Works Council: in any of these functions you

want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments.

This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communication tricks. It is essential that you use the influencing...

So much is expected of managers; supervising the staff, running the department, motivating employees, open communication, delegating tasks, finding creative solutions, providing and processing feedback, creating budgets, reaching targets. Who couldn’t use help with all this?

Whether you are just starting out in a supervisory role or are a highly experienced manager, you will find this book an enormous benefit. For the new supervisor it will answer such questions as ‘Just how do I deal with ...

Do you tend to keep your comments about others to yourself? Is there a difference between giving feedback to an employee, a colleague or your boss? Do you avoid complimenting others or praising them for their efforts?

Many people would answer these questions with a resounding ‘yes’. They are uncomfortable dealing with feedback and would rather sidestep the issue entirely. But open, honest communication enables others to learn and grow, which ultimately improves their performance in the fut...

What is your opinion? Is it acceptable to touch a colleague during a conversation? Or for a company to ask employees without children to not take days off during school holidays? Could one ask a colleague with tattoos on his arms to not wear short sleeved clothing?

Everyone has the right to a safe workplace. But what that means exactly is different for everyone. What behaviour do you think is really unacceptable? On the basis of 100 situations, discuss (unacceptable) behaviour in the workpla...

Who wouldn’t love to get more work done in less time, have time for family, sports and hobbies, thus creating a relaxed way of life? Trouble is, between the dream and the reality there’s a clock in the way, and it only let you have 24 hours in any one day. There’s no way round that.

Most people find being under time pressure very unpleasant; the awful realisation that 24 hours just aren’t enough to do what they want or have to do. Sound familiar? You can do something about that ‘against...