- Provides a complete overview of the hospitality industry;

- includes an extensive chapter on intercultural hospitality experiences;

- offers interesting analysis as well as engaging real-world examples.

Hospitality Experience is an exciting introduction to hospitality management. Step-by-step it shows students how to create and manage unique hospitality experiences. The book provides clear answers to important questions regarding hospitality management, beginning with what it is and who the...

Dit betreft de Engelse editie

- Achtste editie: verbeterde structuur en aandacht voor actuele onderwerpen als Scrum;

- zeer praktijkgerichte aanpak;

- website met flitscolleges, spreadsheetmodellen en checklists.

Dit betreft de Engelse editie

Projectmanagement laat studenten op een unieke en laagdrempelige manier kennismaken met projectmatig werken om projecten succesvol aan te pakken. Niet alleen in het bedrijfsleven, ook in het onderwijs worden steeds meer werkzaamheden projectmatig aangepa...

Change of Era biedt inspiratie om in de kantelperiode waar we in zitten het verschil te kunnen maken. Ieder individu en elk initiatief telt!

De wereld zal de komende decennia transformeren naar een nieuwe samenleving waarin de machtsverhoudingen zoals we die nu kennen radicaal zijn omgegooid. Change of Era beschrijft een beeld van deze transitie aan de hand van de sectoren onderwijs en financiën. Omdat de mens niet langer centraal staat in de huidige maatschappelijke sectoren, ontwikkelen me...

What are the innate and universal ingredients to stimulate employee well-being and performance? This book will help you learn more about these, based on the latest research in motivational science.

Motivation is the key to our lives. Whether at work, at home, at school or on the sports field, we constantly need to find ways to motivate ourselves and those we support. What if, instead of motivational tricks, we could rely on a positive, universal, and surprisingly simple point of view: that of...

The Power of Music Thinking allows users to construct a new model for innovative business by using a musical analogy. The book challenges you to embrace various perspectives simultaneously, boost collaboration, and guide readers towards refining their leadership skills. Instead of approaching business as various silos, Music Thinking treats organizations as an orchestra, with each part having its tune to add.

Split into four sections - Listen, Tune, Play, and Perform - this book breaks dow...

Only a small percentage of change programs in organizations are successful. Too often, companies rely upon top-down communication campaigns that tell or show employees about change, but don’t involve them actively, emotionally or holistically.

Transformation Tactics is a deck of 48 cards designed to help organisations activate the behaviors of their people. These are experiences that activate employee behaviors, promote reflection, and encourage employees to share their insights.

The cards ...

In Mindset to Startup, you’ll go on an enlightening journey that transcends the conventional boundaries of entrepreneurship. Naguib invites readers to explore the true essence of entrepreneurship, going beyond the pursuit of profit. With insights drawn from 10,000 hours of mentoring founders, Naguib offers a highly experienced perspective, emphasizing the significance of value literacy to attain tangible progress on the uncertain journey of entrepreneurship.

The book delves into the latent ...

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these chal...

52 insightful tools to kickstart your thinking