In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...

This 2 -day workshop (Custom for C-level in one day) is your ticket to launching a solid data and AI strategy at your organization. On the first day, you'll learn how to sketch out a roadmap, and build a strong foundation. On the second day, we’ll teach you how to efficiently land this roadmap in your team and get started with the first action. On the third day, we'll dive into using AI tools like ChatGPT to boost business efficiency. After this training, you’ll be equipped to get started...

Op steeds meer terreinen in de gezondheidszorg zijn technologie en digitalisering een belangrijke bepalende factor geworden, en vaak ook onmisbaar. Toch worden zorgprofessionals nog maar mondjesmaat betrokken bij de ontwikkeling van nieuwe systemen of systeemverbeteringen.

De auteurs van dit boek houden een pleidooi voor het betrokken zijn van de zorgprofessionals in het hele traject van ontwikkeling naar implementatie van zorgtechnologie. Voorwaardelijk hiervoor is dat zorgprofessionals ken...

Business-informatiemanagement (BIM) speelt een grote rol in de aansluiting tussen business en IT. In 2001 is voor het eerst een model beschreven voor business-informatiemanagement: BiSL® (Business information Services Library). In die tijd was er veelal sprake van watervalsgewijze systeemontwikkeling. Bovendien was de wereld nog lang niet zo gedigitaliseerd als nu en was het samenwerken als partners tussen business en IT nog maar weinig aan de orde.

Vanwege de toenemende digitalisering in de...

Within this guide al integrated elements of the method are described in details as well the respective roles and responsibilities and project management products:

• Principles - all seven principes, and how these will support tailoring and adapting the method to the projects

• People – the context, leading successful change, leading successful teams, communication, and how people are central tot the method

• Practices – all seven practices including their purpose, guidance, techniqu...

Information Security professionals today have to be able to demonstrate their security strategies within clearly demonstrable frameworks, and show how these are driven by their organization's business priorities, derived from sound risk management assessments.

This Open Enterprise Security Architecture (O-ESA) Guide provides a valuable reference resource for practicing security architects and designers – explaining the key security issues, terms, principles, components, and concepts underlyi...

Steeds meer mensen ondervinden dat projectmanagement in een transitie terecht is gekomen. Van oudsher bekende en op zichzelf goede methoden en technieken zijn tegen hun grenzen aangelopen. Nieuwe inzichten en aanpakken winnen terrein. Geen wonder dat ook de inhoud en het nut van bestaande instituties op het gebied van projectmanagement, zoals vak- en certificeringsorganisaties meer en meer ter discussie worden gesteld. Ervaren projectmanagers beschouwen de uitgedijde methoden en technieken en...

Besides the PRINCE2 Agile® Foundation Courseware – English publication you are advised to obtain the official publication from TSO.

PRINCE2 Agile® Foundation is applicable to anyone who delivers projects, large or small, in an agile context.

This certification is for professionals who work within a project that includes key staff and integrating project management with product delivery. This requires an understanding of the agile concepts detailed in PRINCE2 Agile. And will also be benef...