We think we know services — not a day goes by without using them — until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been ‘designed’, the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail — often in unexpected ways. This book reveals the surprising design of serv...

This book takes a deep dive into visual design structures, focusing on the timeless principles of movement, space, and composition. While design tools and technologies continue to change, these core principles remain just as important. Written in a clear and engaging style, it’s perfect for students looking to build their foundation in design, and also a great resource for professionals who want to revisit or sharpen their skills.

The book goes beyond the basics of design, introducing fresh...

Biologist Patrick van Veen is an expert in the area of social relationships at work. To examine and understand behaviour and subsequently do something with that knowledge - this is one of the basic skills that Van Veen would like more managers to master.

This book is packed with beautiful full colour photos that have all been taken in Apenheul and offers a fascinating view of the social behaviour of primates. Van Veen knows as no other how to draw parallels with the human world, in particular...

Think Lean is just for factories or tech teams? Think again.

Lean is everywhere. Het zit in hoe je je dag plant, problemen op het werk oplost, of zelfs sneller kookt zonder in te leveren op kwaliteit. Grote kans dat je Lean-denken al toepast — zonder dat je het doorhad. Dit boek helpt je om de verbanden te zien, je vaardigheden te scherpen en verbeterkansen overal te herkennen.

Freshers Lean is je toegankelijke, nuchtere gids om Lean op een praktische en herkenbare manier te begrijpen. Of j...

The years between “today” and 2030 have been dubbed the Decade of Action. Even without - and before - COVID, it was already clear that nobody can make the changes we need alone. More than ever, companies can and must connect with others to use their business as a force for progress. But how? By using the power of co-creation, defined as “The collaborative creation of new value, together with experts and stakeholders”.

In this practical, action-oriented, and easy to read book, Martijn ...

This Courseware is suited for the PRINCE2® 2017 Edition Foundation exam.

Why take a PRINCE2® course?

There are six variables that present in every project. These variables need to be managed accordingly. The six variables are:

- Money

- Time

- Quality

- Scope

- Risks

- Benefits

PRINCE2® is an integrated framework of processes and themes that will provide handles for planning, delegating, supervising and maintaining the six aspects of project performance.

By using examples and assignments...

The IPMA ICB4® is the international standard on competence for project, programme and portfolio managers. The competence needed for each of these domains is defined in the following competence areas: “People” (how do you interact with the people around you, and yourself); the “Practice” of our work (needed for Projects, Programmes and Portfolios); the “Perspective” of the intiatives you’re running (the context within which the initiative is run and the link to what needs to be ...

Wings of Change – Jan Jacob Stam

This book is about organisational development from a systemic perspective. It is about systemic principles. How do they work in organisations? And how do people in those organisations experience them? This book attempts to answer this and many more questions on working with the systemic phenomenological perspective in organisations and society at large.

From the same perspective, this book discusses a large amount of issues such as fraud, success, downturn...

As the market-leading text for Management Control and performance measurement, this book will give you a thorough understanding of core concepts and key topics. Including a wide range of international case studies and real life examples means this is the ideal guide for understanding complex topics and bringing this subject to life.

Get ready to experience the Rules effect. Begin to get more out of life, shrug off adversity more easily and generally be a happier, calmer, more fulfilled person. You'll feel the benefits, and so will everyone around you.