This book analyses and explains the principles behind Safety-I and Safety-II and approaches and considers the past and future of safety management practices. The analysis makes use of common examples and cases from domains such as aviation, nuclear power production, process management and health care.

Diversity: A Key Idea for Business and Society introduces an idea that proliferates business and society, having been incorporated into mainstream theory and practice.

This book is the first volume of the ICOM Museum Practice series. eExploresing contemporary practices in the field of museum management, the book demonstratingtes how strategic vision and effective leadership can enable museums to fulfill their varied roles and empower staff to achieve their individual and collective objectives.

This book enables new and experienced payments practitioners alike to understand the fundamentals of the various payment ecosystems, and to quickly get up to speed on developments in the industry. Also including an extensive, comprehensive glossary of payments-related terms, this book will be used as an essential reference for years to come.

White-Collar Crime: An Opportunity Perspective analyzes white-collar crime using the opportunity perspective, which assumes that all crimes depend on offenders recognizing an opportunity to commit an offense.

Updated with all-new cases, this second edition of the must-have for those looking to grasp the fundamentals of business model innovation, explores the novel ways in which an organization can generate, deliver, and monetize benefits to customers.

Offers a uniquely adaptable strategy framework for firms of all sizes that are looking to internationalise, using the Nine Strategic Windows model. Considers how technological development has shaped buyer behaviour, channels of distribution and payments systems globally, and the impact of digitalisation on the global economy more broadly.

This book was written by three expert Master Black Belts certified by the American Society for Quality (ASQ). Moreover, they are from different parts of the world and industry, which brings great diversity to the contents of the book.

This book combines gives readers an overview of: the origins and the rise of the customer experience logic, the 7Es (Experience, Exchange, Extension, Emphasis, Empathy, Emotional touchpoints, Emic/Etic process) of the new experiential marketing mix, and the challenges for the future.