Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication.

This book provides clear guidelines to enable novice practitioner researchers to move comfortably through a process of inquiry that provides effective solutions to problems in their work lives, whether the setting is in education, health, social work, or business.

With over 40,000 copies sold, Cultural Studies: Theory and Practice has been the indispensable guide to studying culture for generations of students, pulling key concepts, theories and thinkers in one comprehensive, authoritative yet accessible resource.

A book to help students and newly-qualified social workers plan for and manage complex cases in an increasingly complex environment

Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies.

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Just as newspapers do not, typically, engage with the ordinary experiences of people's daily lives, so organizational studies has also tended largely to ignore the humdrum, everyday experiences of people working in organizations. However, ethnographic approaches provide in-depth and up-close understandings of how the 'everyday-ness' of work is organized and how, in turn, work itself organizes people and the societies they inhabit. Organizational Ethnography brings contributions from leading s...

This text is a practical guide which supports practitioners to undertake research with confidence and understanding.

In this second edition of this classic text the authors develop an analysis of education. They show how education carries an essentially arbitrary cultural scheme based on power. More widely, the reproduction of culture through education is shown to play a key part in the reproduction of the social system.