Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed c...

This is a multi-disciplinary study that adopts an innovative and original approach to a highly topical question, that of meaning-making in museums, focusing its attention on pedagogy and visual culture. This work explores such questions as:How and why is it that museums select and arrange artefacts, shape knowledge, construct a view?How do museums produce values? How do active audiences make meaning from what they experience in museums?This stimulating book provokes debate and discussion on t...

Subalterns and Raj presents a unique introductory history of India with an account that begins before the period of British rule, and pursues the continuities within that history up to the present day. Its coverage ranges from Mughal India to post-independence Pakistan, Bangladesh and Sri Lanka, with a focus on the ‘ordinary’ people of India and South Asia. Subalterns and Raj examines overlooked issues in Indian social history and highlights controversies between historians.

Taking an ico...

Throughout her distinguished and prolific writing career, she explored questions of good and bad, myth and morality. The framework for Murdoch's questions - and her own conclusions - can be found in the Sovereignty of Good.

This volume in the "Routledge History of Philosophy" series covers many of the most important philosophers and movements of the 19th century, including utilitarianism, positivism and pragmatism.

One of the most talked-about scholarly works of the past fifty years, Judith Butler’s Gender Trouble is as celebrated as it is controversial. Arguing that traditional feminism is wrong to look to a natural, 'essential' notion of the female, or indeed of sex or gender, Butler starts by questioning the category 'woman' and continues in this vein with examinations of 'the masculine' and 'the feminine'. Best known however, but also most often misinterpreted, is Butler's concept of gender a...

Fundamentals of Workplace Learning is a comprehensive guide to how people learn in the workplace, and the issues and challenges involved. Examining the essential aspects of workplace learning and unravelling the various influences which affect the success of work-based learners, Knud Illeris presents a holistic model to explain how diverse individuals can be encouraged and invited to learn at work. Approaching workplace learning from the perspective of learners as human beings, with complex s...

The third edition of European Business is published at a time of turbulence in Europe. This uncertainty puts Europe's unique business environment at risk. Key features of the new edition include:assessments of how individual member states affect the integration process and bring diversity to European business;new material on the links between Europe and the World's other main regions, including emerging economies;new case studies on topics such as the rise of the BRICs, the energy crisis, enl...

The Handbook of Forensic Psychopathology and Treatment explores the relationship between psychopathology and criminal behaviour in juveniles and adults. It provides a detailed explanation of the developmental pathway from the process of increasing criminal behaviour and becoming a forensic patient, to assessment, treatment and rehabilitation. Incorporating theoretical and scientific research reviews, as well as reviews regarding forensic rehabilitation, the book covers the theory, maintenance...

We constantly hear cries from politicians for teachers to have high expectations. But what this means in practical terms is never spelled out. Simply deciding that as a teacher you will expect all your students to achieve more than other classes you have taught in the same school, is not going to translate automatically into enhanced achievement for students.

Becoming a High Expectation Teacher is a book that every education student, training or practising teacher, should read. It details the...