What does the future hold for the public sector? A convergence of illiberalism, major crises, system quakes and digital transformations are reshaping current politico-administrative systems. How will this challenge the way states and public administrations can and should be managed, and what will be the impact on citizen–administrative relations and our models of democracy? In this book, leading public administration scholars reflect on major trends in the public sector and their implicatio...

Most brand teams have built up huge data sets over the past years. Yet, many marketers don’t seem to know very well what to do with all those data.

In The Brand Butterfly, marketing expert Bert Peleman explains how to look at the data and how to put them to work, with a focus on finding and keeping your High-Value Customers.

Based on dozens of B2C cases from an array of industries across Europe, The Brand Butterfly outlines the three steps for success:

How to define your High-Value Customer...

Unlock your leadership potential by acquiring the seven key mindsets that lead to leadership success.

*A Foyles Top 10 Read for March and one of Glamour's Best Books of March*

Longlisted for the inaugural Women's Prize for Non-Fiction

'A galvanising takedown of neoliberalism's "free market" logic, one rooted in as much history as it is in current events' NAOMI KLEIN

'A must-read for anyone keen to put the demos back in democracy' YANIS VAROUFAKIS

Everything you know about capitalism is wrong.

Free markets aren't really free. Record corporate pro­fits don't ...

Israel: An Anti-Textbook to the Most Misunderstood Country on Earth is The Case for Israel for fans of Drunk History and the Skimm: a personal, accessible, conversational “anti-textbook” moving chronologically from Biblical times to today, from one of Israel's most prominent activists and celebrities—now in trade paperback!

The yearbook offers an international, interdisciplinary, innovative platform for scholarly research in the field of contextual Biblical interpretation. Embracing contextuality as a catalyst for interpretation, the Yearbook is dedicated to fostering interpretations of Biblical texts.

The identification of ceramic imports within prehistoric and historic assemblages has long been the primary indicator for identifying connections between different sites and regions. Yet this has fostered a presence/absence diagnosis for contact between different communities. Approaches such as post-colonial perspectives and network analysis, which focus on the nature of the connections, are now beginning to offer more meaningful ways of considering past interactions. These approaches can bri...

In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The author�...