This book combines relevant theoretical insights and concrete communication skills necessary for effective counselling and coaching. The authors first explore the helper’s basic attitude. Secondly, they discuss views from client-centred, cognitive behavioural and social learning theories that are important for good helping.

Bridging theory and practice they describe the helper in four roles: confidant, communicative detective, teacher, and coach. The helper uses these roles within a three s...

Lean organisations seem to work in a simple manner and operate with an innate calmness. They have removed much of the complexity that inhibits the performance of other companies, but achieving this level of simplicity is not easy. In The Simplicity of Lean, Philip Holt provides a comprehensive handbook of the Lean principles, presented in an accessible and easy to apply manner.

The Simplicity of Lean is a step-by-step guide to the Lean Thinking that makes your organisation more efficient and ...

Teaching can be done in many ways: in a group or individually, face-to face or online, synchronously or asynchronously. Each of these ways requires its own approach. When you know how to combine them in the right way, you enrich the student’s learning experience. That combination is called blended learning. Activating strategies and maximizing interaction with the help of technology are essential. But what is the best blend and how do you design it?

Blended learning design answers a number ...

People are complex beings and so is behavioural change, but you’ll be able to do more than you think possible. And once you understand how people arrive at decisions, you will find yourself with gold in your hands.

Marketeers, policy-makers, HR-professionals, managers – and also even you yourself. Almost all of us are coping with the question how we might influence human behaviour. One thing is clear: changing behaviour is pretty difficult. But why is this so? And how might you in fact...

How do you provide exceptional service to demanding customers?

They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.

How should you serve these cus...

The primary goal of Designing a Research Project is to assist graduate students, PhD candidates and research fellows to develop an effective research design. In addition this book offers supervisors and tutors an opportunity to tighten their grip on their counseling roles while enabling them to perfect their student’s progress and help them to achieve better research results. Both practice-oriented and theory-oriented research can benefit from applying the methodology used when designing a r...

“A key reading for leaders that outlines how to effectively innovate for the future and boost growth, while running the core business.” - Alex Osterwalder, Co-author of Business Model Generation.

Tendayi Viki is nominated for the Thinkers50.

'The Corporate Startup' has won an Axiom Business Book Awards 2019 Gold Medal and the CMI Management Book of the Year Award 2018 in the category 'Innovation and entrepreneurship'.

The Corporate Startup is a practical guide for established companies th...

Innovate or die! How do you achieve long-term growth in a highly competitive business environment? Many established companies are facing a similar challenge. Sales from existing products is declining and the urgency to innovate the existing business and create new businesses is bigger than ever. Scale as a competitive advantage is no longer sufficient to compensate for the slow speed of corporate innovation. We need to leverage the organizations scale and assets and combine this with the spee...

For many students writing an academic text can be challenging. However, with diligent practice, academic writing is a skill you can learn. The online writing course Academic Writing Skills for Economics and Business Administration offers students specific practice as to various ‘micro’ writing skills, including the structure of an academic text, the theoretical framework, data and methodology, results, as well as citing, paraphrasing and quoting, argumentation, cohesion and sentence struc...

This book is about finance and accounting, subjects widely discussed in many other books. What sets this book apart from most others is that it discusses all the basic aspects of finance and accounting in one single textbook. Three areas of interest are discussed:

• Financial Management;

• Management Accounting;

• Financial Accounting.

Typically, these three subjects are treated separately as individual topics. They are closely related, however, since they all deal with the many financial issu...