This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation¿especially difficult ones¿leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to produ...

The Raven & Johnson's Biology author team is committed to continually improving the text, keeping the student and learning foremost. The integrated pedagogical features expand the students' learning process and enhance their learning experience. This latest edition of the text maintains the clear, accessible, and engaging writing style of past editions with the solid framework of pedagogy that highlights an emphasis on evolution and scientific inquiry that have made this a leading textboo...

All the skill-building English language practice you need to master ESL-with seven books in one value-packed volume-plus support from the McGraw Hill Language Lab appThe most effective way to learn any new language is to practice, practice, and practice. No other workbooks put as much emphasis on this as the Practice Makes Perfect series-and in Practice Makes Perfect: Complete English All-in-One for ESL Learners, you get seven skill-building titles to help you build a solid foundation of verb...

HE Social Science

"Filled with humor, humility, and wisdom, The Lost Art of Connecting is the handbook we all need to foster personal and professional relationships that blur the lines between work and play―and enrich our lives in every way."--Next Big Idea Book Club "One of the most important lessons we can learn in this technology-driven world."

--Soledad O'Brien, broadcast journalist and producer "Susan McPherson's depth, candor, and care position The Lost Art of Connecting as much more than a career ...