Now in its 4th edition, Kirklin/Barratt-Boyes Cardiac Surgery remains your indispensable source for definitive, state-of-the-art answers on every aspect of adult and pediatric cardiac surgery. This dynamic medical reference thoroughly and systematically covers the full range of new and classic surgical procedures-including the latest alternate and minimally invasive surgical techniques-and presents the up-to-date clinical evidence you need to make effective management decisions. Be certain wi...

Here's a rich pictorial review of normal and abnormal human prenatal development. For each body system or region, you'll find a brief description of the developmental plan, with key concepts and terminology, followed by discussions of histological principles, the classification of congenital defects, and basic cellular, molecular, and genetic concepts. An emphasis on morphological patterns in the embryo and fetus makes it easy to understand the structure and function of the adult body and the...

Customer Delight is de overtreffende trap in klanttevredenheid. Uw klanten zijn uiterst tevreden en enthousiast over uw organisatie. U hebt klanten voor het leven die als echte ambassadeurs en promoters fungeren. Te mooi om waar te zijn? Jean-Pierre Thomassen wijst u de weg met De Customer Delight Strategie.

Het boek beschrijft twee basisstrategieën om Customer Delight te realiseren:

*het overtreffen of zelfs overstijgen van de verwachtingen van klanten

*warmte en egostreling

Aan de hand van pr...