You want to change the world? Turns out the system isn’t built for that.

The Social Designer’s Paradox is a candid, compelling companion for anyone trying to make change from within public systems.

Social designers step into government and institutions full of creativity, care, and bold ideas—only to meet the reality of bureaucracy, politics, outdated structures, and a whole different language. This book explores why people who want to shake things up often struggle in systems designed ...

Most businesses don’t take qualitative research seriously. They see it as soft, vague—too uncertain to drive business strategy.

That’s why so many researchers see their insights ignored and struggle to gain buy-in.

Design Research Mastery changes the game. Sara Fortier teaches you how to transform research into a strategic catalyst—winning over skeptics and inspiring innovative products and services. Through a step-by-step approach, readers will master the planning, execution, and co...

For around 150 years, the richly illustrated Wigalois manuscript from Amelungsborn Abbey in Germany has rested largely unnoticed in the collections of Leiden University Library. Only recently has this unique codex, known as LTK 537, begun to attract the scholarly attention it deserves.

This volume offers the first full transcription of the manuscript's Middle High German text, accompanied by an accessible introduction and detailed commentary. In combining textual accuracy with contextual dep...

"Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.

Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a com...

This volume presents the proceedings of a landmark conference held at the Council of Europe examining three decades of crime and criminal justice statistics in Europe. Drawing together leading experts, it commemorates the publication of the sixth edition of the European Sourcebook of Crime and Criminal Justice Statistics while exploring critical developments in measuring and understanding crime across Europe since the 1990s. The book addresses key methodological challenges in comparative crim...

Situated within the vast Karakum desert of western Central Asia, the Merv oasis exhibits a trove of archaeological sites, owing to its rich ancient and medieval history. Likely due to its strategic location along the historic Silk Roads, the oasis boasts no less than three distinct urban sites, each corresponding to a different period.

During the Islamic Golden Age (8th-13th centuries CE), the city of Merv flourished as a significant centre of Islamic scholarship and occasionally served as a ...