From one of China's most acclaimed and decorated writers comes a powerful first-person account of life in Wuhan during the COVID-19 outbreak.On January 25, 2020, after the central government imposed a lockdown in Wuhan, acclaimed Chinese writer Fang Fang began publishing an online diary. In the days and weeks that followed, Fang Fang's nightly postings gave voice to the fears, frustrations, anger, and hope of millions of her fellow citizens, reflecting on the psychological impact of forced is...

Tagline: Patrick Lencioni's first full-length nonfiction book. This book brings together all of the themes of Patrick Lencioni's other bestselling books into a cohesive and comprehensive exploration of organizational health - what it means for an organization to be "healthy", why it's critical for success, and how to get there.

A BBC RADIO 4 BOOK OF THE WEEK: a fascinating and revelatory cultural history of hypochondria, from Hippocrates to wellness influencers.

Consumer behaviour, an introduction is a practical guide to the field of consumer behaviour. It provides insight into decisions people make when buying, using, and discarding products. Understanding what drives consumers and developing a deeper knowledge of their reasoning allows businesses to tailor their offerings and strategies to better meet customer needs. The greater the understanding of consumer behaviour, the stronger the connection that can be built.

The book introduces (future) prof...

What does the future hold for the public sector? A convergence of illiberalism, major crises, system quakes and digital transformations are reshaping current politico-administrative systems. How will this challenge the way states and public administrations can and should be managed, and what will be the impact on citizen–administrative relations and our models of democracy? In this book, leading public administration scholars reflect on major trends in the public sector and their implicatio...

Most brand teams have built up huge data sets over the past years. Yet, many marketers don’t seem to know very well what to do with all those data.

In The Brand Butterfly, marketing expert Bert Peleman explains how to look at the data and how to put them to work, with a focus on finding and keeping your High-Value Customers.

Based on dozens of B2C cases from an array of industries across Europe, The Brand Butterfly outlines the three steps for success:

How to define your High-Value Customer...