Telephone Business biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

The 3rd edition Course Book includes: All new reading texts from the Financial Times All new case studies with opinions from successful consultants who work in the real world of business All new listening texts reflecting the global nature of business New 'Business Across Cultures' spreads New Vocabulary Trainer www.marketleader.vocabtrainer.net

Logistics: Principles and Practice is a general introduction to logistics. The specialized field of logistics is growing fast. Fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

Anyone who has been asked to read and understand a poem has probably wondered: What does this really mean? Have I understood this the way I was supposed to? Did I get it? As the least literal of all of forms of creative writing, poetry is for many readers also the most cryptic. Confronted by the mysteries of poetic interpretation, some people are intrigued, some become addicted, others are left frustrated. Shira Wolosky's accessibly written book, The Art of Poetry, provides a road map of the ...

An introduction to the modeling of business information systems, with processes formally modeled using Petri nets. This comprehensive introduction to modeling business-information systems focuses on business processes. It describes and demonstrates the formal modeling of processes in terms of Petri nets, using a well-established theory for capturing and analyzing models with concurrency. The precise semantics of this formal method offers a distinct advantage for modeling processes over the in...

Data Modeling Made Simple with CA ERwin Data Modeler r8 will provide the business or IT professional with a practical working knowledge of data modeling concepts and best practices, and how to apply these principles with CA ERwin Data Modeler r8. You'll build many CA ERwin data models along the way, mastering first the fundamentals and later in the book the more advanced features of CA ERwin Data Modeler. This book combines real-world experience and best practices with down to earth advice, h...

George Bernard Shaw's witty comedy of manners, Pygmalion includes an introduction by Nicholas Grene in Penguin Classics. Pygmalion both delighted and scandalized its first audiences in 1914. A brilliantly witty reworking of the classical tale of the sculptor Pygmalion, who falls in love with his perfect female statue, it is also a barbed attack on the British class system and a statement of Shaw's feminist views.

Everybody who is anybody is seen at the glittering parties held in millionaire Jay Gatsby's mansion in West Egg, east of New York. The riotous throng congregates in his sumptuous garden, coolly debating Gatsby's origins and mysterious past. None of the frivolous socialites understands him and among various rumours is the conviction that 'he killed a man'. A detached onlooker, Gatsby is oblivious to the speculation he creates, but always seems to be watching and waiting, though no one knows wh...

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...