This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation¿especially difficult ones¿leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to produ...

How psychological science can be used to promote justice

Mark Costanzo and Daniel Krauss’s text show students how psychological science can be used to reduce crime, improve legal decision making, and promote justice. Fully integrated discussions of real cases and trials, along with other examples of the legal system in action, show how research and theory can deepen our understanding of suspects, criminals, police, victims, lawyers, witnesses, judges, and jurors. Using a highly accessible a...

This edition offers research on the foundations, techniques, and efficacy of psychodynamic psychotherapy, while still providing the information on assessment, indications, formulations, therapist interventions, goals of therapy, and mechanisms of therapeutic action that all mental health professionals require in order to provide care.

"On s'ennuie de tout, mon ange, c'est une loi de la nature ; ce n'est pas ma faute. Si donc, je m'ennuie aujourd'hui d'une aventure qui m'a occupé entièrement depuis quatre mortels mois, ce n'est pas ma faute. Si, par exemple, j'ai eu juste autant d'amour que toi de vertu, et c'est sûrement beaucoup dire, il n'est pas étonnant que l'un ait fini en même temps que l'autre. Ce n'est pas ma faute. [...] Aujourd'hui, une femme que j'aime éperdument exige que je te sacrifie. Ce n'est pas ma f...

Praised by faculty and students for more than two decades, Lippincott® Illustrated Reviews: Biochemistry is the long-established go-to resource for mastering the essentials of biochemistry. This best-selling text helps students quickly review, assimilate, and integrate large amounts of critical and complex information, with unparalleled illustrations that bring concepts to life. Like other titles in the popular Lippincott® Illustrated Review Series, this text follows an intuitive outline or...

Linie 1 A2 richtet sich an Deutschlernende, die in Alltag und Beruf angemessen kommunizieren möchten. Linie 1 zeichnet sich aus durch lineare Lernwege und ein breites Angebot an Differenzierungsmöglichkeiten für heterogene Lernergruppen. Durch regelmäßige Aktivierung und Individualisierung des Gelernten führt Linie 1 zu stetigen Erfolgserlebnissen und motiviert zum eigenen Sprachhandeln außerhalb des Sprachkurses. Das Lehrwerk ist zum Einsatz im Einstiegskurs und Integrationskurs geeig...

Reinforce your knowledge of structures, pathways, and relationships with this active and engaging review tool! Netter's Anatomy Coloring Book, 3rd Edition is cross-referenced to the bestselling Netter's Atlas of Human Anatomy, 8th Edition, so you know you're benefiting from reliable, up-to-date anatomical information. This comprehensive book is a fun and easy way to trace arteries, veins, and nerves through their courses and bifurcations, reinforce your understanding of muscle origins and ins...

*Seen as a classic textbook, ideal for students looking for a traditional, non-controversial, grounding in the subject. *Covers both theory and practice behind syntactic analysis, providing students with all the skills and knowledge they need to do their own analysis. Introductory syntax/sentence structure courses are generally compulsory for English Language undergraduates so there is plenty of demand for a basic practical guide such as this one.

*Linked to a eresources site which features e...

The worldwide leader in exam teaching

As the bestselling exam series for nearly two decades and trusted by teachers everywhere, Gold has helped over 8 million students worldwide to succeed in their Cambridge English exams. Gold takes students from Preliminary to Advanced level, helping build their confidence and develop natural speaking skills in English every step of the way

A fun and communicative course

Gold is a fun and communicative course which is light on the page but thorough in its p...

Research in Public Administration and Public Management has distinctive features that influence the choices and application of research methods. The standard methodologies for researching from the social sciences can be difficult to follow in the complex world of the public sector. In a dynamic political context, the focus lies on solving societal problems whilst also using methodological principles to do scientifically sound research.

The second edition of Research Methods in Public Administ...