Superconnectors are a new category of tradespeople born out of the social media era. They are highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. They don't just meet people for business-card collection's sake; they understand the power of relationship-building, problem-solve by connecting the dots at high levels, and purposefully cause different worlds and communities to interact with the intention of creating mutual v...

Opening the door for curiosity and discovery in introductory astronomy.

Combining a student-centered approach with the reliability of a familiar and proven text, Discovering The Universe invites students to follow their curiosity and ask questions about astronomy, through features including What If? questions that explore alternative solar systems and universes and Meet the Discoverer interviews with working scientists throughout the text.

Now in a new edition, National Geographic Learning brings the world to your classroom with Life, a six-level integrated-skills series with grammar and vocabulary for young adult and adult English language learners. Through stunning National Geographic content, video, and engaging topics, Life inspires a generation of informed decision-makers. With Life, learners develop their ability to think critically and communicate effectively in the global community.

Human security refers in its broadest sense to the protection of individuals from harm. Human Security: Theory and Action explores the theory and application of concepts central to this notion of security. It examines the conceptual roots of human security, connecting its origins to its applications and challenges in war and peacetime.

With a unique focus on the evolving notion of responsibility for security, the text introduces the critical questions and priorities that underpin policies and...

Packed full of information, the book introduces the full range of nursing skills, knowledge and theory needed for the first year of study. Using innovative activities, scenarios and case studies, the book puts theory into context and brings the subject to life.

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disci...

From academic writing to personal and public discourse, the need for good arguments and better ways of arguing is greater than ever before. This timely fifth edition of A Rulebook for Arguments sharpens an already-classic text, adding updated examples and a new chapter on public debates that provides rules for the etiquette and ethics of sound public dialogue as well as clear and sound thinking in general.

Why Is Corporate IT Never Fast Enough?

Despite the quantum leaps that information technology has made in the past decades, the corporate function does not get any better at delivering business solutions at an acceptable pace?

A System that Yields Lower Quality, continuously.

This book shows how and why your IT team is systematically delivering lower-quality systems with increasing complexity, instead of spearheading the drive for business agility. Yet, have no fear; this is no techy treatise....

Updated and revised, this bestselling textbook provides a broad introduction to the welfare of animals large and small, farm and companion, wild and zoo. It retains the popular features of the previous editions, covering key issues such as ethics, animal pain and injury, health and disease, social conditions and welfare dilemmas and problems.

Big Data, Big Dupe" is a little book about a big bunch of nonsense. The story of David and Goliath inspires us to hope that something little, when armed with truth, can topple something big that is a lie. This is the author's hope.

While others have written about the dangers of Big Data, Stephen Few reveals the deceit that belies its illusory nature. If "data is the new oil," Big Data is the new snake oil. It isn't real.

It's a marketing campaign that has distracted us for years from the real...