Dit boek gaat over het analyseren, ontwerpen en inrichten van processen in organisaties. Het geeft concreet in stappenplannen wat je kunt doen als je processen in je organisatie wilt verbeteren en (her)ontwerpen. Daartoe worden ook de instrumenten en technieken aangereikt om dat te kunnen doen. De achterliggende kennis die hierbij nodig is wordt beknopt gepresenteerd met verwijzingen naar relevante literatuur.

Bij de tweede druk is een aanzienlijk deel van de methoden en beschrijvingen in het ...

Dive into a groundbreaking resource that equips healthcare professionals, Enterprise Architects, and IT decision-makers with the essential tools to enhance patient care and streamline operations within hospitals of all sizes and locales. In an era of Digital Transformation, this guide is your compass.

Introducing the ZiRA Hospital Reference Architecture in English, a pioneering open-source solution developed by healthcare experts, for healthcare experts. Building upon the foundation of the re...

In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The author�...

"Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.

Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a com...

Summary The overall objective of this book is to show that data management is an exciting and valuable capability that is worth time and effort. More specifically it aims to achieve the following goals:

1. To give a “gentle” introduction to the field of DM by explaining and illustrating its core concepts, based on a mix of theory, practical frameworks such as TOGAF, ArchiMate, and DMBOK, as well as results from real-world assignments.

2. To offer guidance on how to build an effective DM...

Deze courseware dient voor de BISL® Practitioner courseware – 4de editie.

De BiSL® Practitioner opleiding bouwt voort op de BiSL® Foundation cursus, waarbij de focus verschuift van theorie naar praktische implementatie van het BiSL®-framework binnen organisaties. De opleiding is bedoeld voor diverse doelgroepen op operationeel, tactisch en strategisch niveau, waaronder functioneel beheerders, informatiemanagers en projectmanagers.

De trainingsdoelstellingen omvatten het toepassen van B...