The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. This latest edition of Hotel Front Office Management continues to encourage students to take an active role in a...

An Introduction to Statistical Learning provides an accessible overview of the field of statistical learning, an essential toolset for making sense of the vast and complex data sets that have emerged in fields ranging from biology to finance to marketing to astrophysics in the past twenty years. This book presents some of the most important modeling and prediction techniques, along with relevant applications. Topics include linear regression, classification, resampling methods, shrinkage app...

Objective Proficiency Second edition provides official preparation for the revised 2013 Cambridge English: Proficiency exam, also known as Certificate of Proficiency in English (CPE). A variety of challenging, lively topics provide thorough training in exam skills and high-level language development. Each unit contains three double-page lessons ensuring flexibility, even pacing and progress.

This motivating material is also suitable for high-level students keen to improve their general Englis...

Complete Advanced provides thorough preparation for the revised 2015 Cambridge English: Advanced (CAE) exam. The Student's Book with answers fully prepares students to tackle each part of every exam paper. Unique grammar and vocabulary exercises train students to avoid common mistakes.

Exam information and advice boxes explain the requirements of the exam. Vocabulary and Grammar reviews, every two units, track progress. Speaking and Writing references focus on key skills required for the exam.

The CD-ROM supports mixed ability classes focusing on students' own particular areas of difficulty. Class Audio CDs, available separately, contain the recordings for the listening exercises. A full practice test is available online for teachers to access...

The popular RCMII methodology has been around since the late '90s, but it was what professionals call a consequence-based approach. This work represents a revision to that bestselling work, by John Moubray, with more modern thinking, an emphasis on a risk-based methodology, and alignment with International ISO standards (55000 and 31000). The result is a more holistic, integrated, and rigorous way for developing asset care and risk-mitigating strategies for physical assets. Since the release ...

Learn from a rich compilation of case studies presenting key themes predicting future trends, illuminating issues that can be applied to practice, and providing a means for understanding important problems with greater clarity.

Innovative engagement. Enduring retention. The most effective way to explore psychological science, now with even more support for instructors.

Real stories, real engagement, real answers to student and instructor challenges

In this breakthrough student resource, two committed, tech-savvy professors, Deborah Licht and Misty Hull, combine years of research and teaching insights with the journalistic skill of science writer, Coco Ballantyne, who came to the project directly from Scientific Amer...

A Fun and Accessible Chemistry Program for All Students!

Living By Chemistry, Third Edition is an on-level chemistry program with an inquiry-based, activity-a-day approach. The program is grounded in NGSS standards and allows students to develop scientific-thinking skills and apply them to chemistry in the real world. Students learn chemistry in the same way that chemists work – by asking questions, collecting evidence, and thinking like scientists. The program includes a student edition an...

Something new has come that will change the way your students learn, practice and remember grammar. Step 1: take the diagnostic test Step 2: study the grammar in the book and online Step 3: do more practice online Step 4: take the progress test Step 5: need more practice? Go online and do the mobile exercises Step 6: take the exit test to see how much you have learnt With its learning hints and tips, immediate feedback, automatic grading, and grammar tutor videos, this course is ideal for sel...